Detail-Oriented Loan Processor - Customer Focus

First Bank and Trust Company; Abingdon (VA); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Health Insurance

401K/ESOP

Life Insurance

Long-term Disability

Branch hours 8:30-5

Job summary

First Bank and Trust is seeking a Loan Processor in Abingdon, VA to join our team. The Loan Processor supports Loan Officers by facilitating new loan and renewal loan closings accurately according to the bank’s policies and procedures.

This role requires strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service. The position offers standard hours and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Associate's degree in Accounting/Business/Finance/Communications/Marketing preferred.
• Three or more years of customer service experience or loan experience preferred.
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Review, verify, and process loan applications for accuracy and completeness.
• Ensure loans comply with bank policies, procedures, and regulatory requirements.
• Communicate with loan officers, applicants, and third parties to gather required documentation.
• Input loan data into internal systems and maintain accurate records
• Monitor loan files and follow up on outstanding documentation to meet deadlines.
• Provide timely updates to the loan officers and applicants throughout the loan process.
• Monitor maturing loans and collections reports.
• Process paid off loans to include preparing and recording Deed of Trust Releases, Certificates of Satisfaction, and title releases
• Answer the phone and assist customers with balance inquiries, transfers, payments, etc.
• Be knowledgeable about and cross sell all First Bank and Trust products and services.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Confidential information handling

Education

High school diploma or equivalent

Associate's degree in Accounting/Business/Finance/Communications/Marketing

Tools

MS Word

MS Excel

Job description

First Bank and Trust is seeking a Loan Processor in Abingdon, VA to join our team. The Loan Processor supports Loan Officers by facilitating new loan and renewal loan closings accurately according to the bank’s policies and procedures.

This role requires strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service. The position offers standard hours and comprehensive benefits.