Detail‑Driven Commercial Loan Servicing Specialist

Socket.dev

Houston (TX)

On-site

USD 42,000 - 50,000

Full time

7 days ago

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Job summary

Regions is seeking a Loan Servicing Specialist in Kingwood, TX to handle pre- and post-booking activities for commercial loans and leases, ensuring accuracy and regulatory compliance. You will interact with customers, vendors, and internal teams to support rewrites, transfers, assumptions, and post-closing adjustments.

Role requires a high school diploma or GED and at least 1 year of customer service or related finance experience; accounting experience is a plus.

Qualifications

High School Diploma or GED.
One year of customer service, banking, finance, or related work experience.
Accounting experience is a plus.

Responsibilities

Reviews documentation for accuracy and compliance with policies and regulations.
Communicates with sales, credit, documentation, and funding to clarify conditions.
Coordinates with legal or compliance on rewrite transactions.
Manages transfer and assumption requests and ownership changes.
Handles contract unwinds, refunds, and proper system documentation.
Conducts outbound calls to customers to verify information and collect details.
Documents verification outcomes in the loan servicing system per guidelines.
Researches and resolves loan issues such as missing payments or disputes.