Loan Servicing Specialist- Loss Mitigation

Regions Financial Corporation; Hattiesburg (MS); Hybrid; USD 36,000 - 43,000; Full time

Job summary

Regions Financial Corporation is seeking a Loan Servicing Specialist in Hattiesburg, MS to perform back-end loan servicing duties including document validation, data entry, and issue resolution. The role involves ensuring accuracy and compliance as part of the mortgage/loan workflow.

The position requires a high school diploma or GED and at least two years in banking or related work, with proficiency in Excel and Word and strong time management.

Qualifications

• High School Diploma or GED required.
• 2 years of banking or related work experience.
• Applicants must pass any required assessment.

Responsibilities

• Receives and reviews incoming work and routes to the appropriate resources.
• Reviews loan documentation for accuracy.
• Completes validation of loan documentation, reports, and systems.
• Documents missing, incorrect, or incomplete documents and data.
• Performs data entry and enters loans into systems.
• Resolves customer or associate inquiries as needed.
• Prepares, edits, distributes, and corrects specialized documents/reports.
• Researches and resolves more complex loan issues.
• Works under limited supervision following established guidelines and procedures.
• Ensures compliance with risk management, regulations, and cybersecurity; supports process improvements.

Skills

Data entry

Microsoft Excel

Microsoft Word

Time management

Written and verbal communication

Compliance interpretation

Loan operations

Education

High School Diploma or GED

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of banking or related work experience
• Applicants will be expected to pass any assessment associated with the position

Preferences

• Knowledgeable of loan operations activities

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Overview:

This is a back-end loan servicing role that supports the foreclosure process. Once all borrower assistance and workout options have been explored, the associate reviews the loan file to ensure everything is accurate, complete, and compliant before foreclosure can move forward.

Additional Job Details

• Training: 100% attendance is required during the training period.
• Post-Training Schedule: Following training, associates are required to work onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. for 60 days.
• Hybrid Eligibility: After the 60-day onsite period, associates may be eligible for a hybrid schedule, working from home on Mondays and Fridays and onsite Tuesday through Thursday, based on performance and business needs.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $36,000.00 USD

50th Percentile: $43,479.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Location

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans