Ascentium Loan Servicing Specialist

Socket.dev; Houston (TX); On-site; USD 42,000 - 50,000; Full time

Job summary

Regions is seeking a Loan Servicing Specialist in Kingwood, TX to handle pre- and post-booking activities for commercial loans and leases, ensuring accuracy and regulatory compliance. You will interact with customers, vendors, and internal teams to support rewrites, transfers, assumptions, and post-closing adjustments.

Role requires a high school diploma or GED and at least 1 year of customer service or related finance experience; accounting experience is a plus.

Qualifications

• High School Diploma or GED.
• One year of customer service, banking, finance, or related work experience.
• Accounting experience is a plus.

Responsibilities

• Reviews documentation for accuracy and compliance with policies and regulations.
• Communicates with sales, credit, documentation, and funding to clarify conditions.
• Coordinates with legal or compliance on rewrite transactions.
• Manages transfer and assumption requests and ownership changes.
• Handles contract unwinds, refunds, and proper system documentation.
• Conducts outbound calls to customers to verify information and collect details.
• Documents verification outcomes in the loan servicing system per guidelines.
• Researches and resolves loan issues such as missing payments or disputes.

Skills

Data entry

Time management

Attention to detail

Communication

Microsoft Excel

Microsoft Word

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Loan Servicing Specialist is responsible for a broad range of pre- and post-booking activities related to commercial loan and lease servicing. This role ensures the accuracy and compliance of account changes, manages customer and vendor interactions, supports the full lifecycle of post-closing adjustments including rewrites, transfers and assumptions, contract unwinds, and customer verifications. Specialists at higher levels will demonstrate increased complexity of work, autonomy, and subject matter expertise.

Primary Responsibilities

• Reviews documentation for accuracy and compliance with internal policies and regulatory requirements
• Communicates with sales, credit, documentation, and funding to clarify or resolve conditions tied to rewrite approvals
• Coordinates with legal or compliance teams on redress or regulatory changes associated with rewrite transactions
• Manages transfer and assumption requests, including collection of required documents, verification of transferee credentials, and processing of ownership changes
• Manages full or partial contract unwinds, including coordination of refunds, invoice reversal and proper system documentation
• Conducts outbound calls to customers to complete verification, ensuring proper authentication and collection of confirmation details
• Documents all verification outcomes in the loan servicing system following established compliance guidelines
• Requests and monitors site inspection ensuring completion by approved vendors or internal resources
• Tracks inspection status and follow up on outstanding reports to support titling, funding, or credit decisions post-closing
• Reviews and clears open stipulations on booked transactions in coordination with internal departments
• Responds to servicing requests received from customers, vendors, or internal stakeholders post-booking
• Assists in redress efforts for booked transactions when required by legal, compliance, or internal audit
• Maintains thorough and compliant records of all post-booking activities
• Escalates discrepancies or exceptions to management as appropriate
• Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• One (1) year of customer service, banking, finance, or related work experience

Preferences

• Accounting experience

Skills and Competencies

• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong attention to detail and ability to follow established procedures
• Effective written and verbal communication skills across departments and with external partners.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$41,902.50 USD

50th Percentile:

$49,883.40 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Kingwood, Texas

Equal Opportunity Employer/including Disabled/Veterans