Loan Servicing Specialist

Socket.dev; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev is seeking a Loan Servicing Specialist to join our Loan Servicing Department in Houston, TX. This role supports ongoing servicing of loan accounts, maintains accurate loan information, processes account activity, and assists borrowers with servicing questions.

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while providing timely service in a fast-paced environment. Proficiency in MS Word, Excel, and Outlook is preferred.

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Previous experience in loan servicing, mortgage lending, banking, real estate, or financial services preferred
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong attention to detail and accuracy
• Strong organizational and time-management skills
• Ability to manage a high volume of accounts and multiple deadlines
• Strong written and verbal communication skills

Responsibilities

• Maintain and update borrower and loan information within company systems
• Review loan accounts to ensure information, balances, and documentation are accurate
• Process and post payments, adjustments, fees, and other loan-related transactions
• Research and resolve payment discrepancies and account issues
• Respond to borrower questions regarding payments, balances, statements, and account information
• Review and process servicing-related requests and documentation
• Monitor loan accounts for outstanding items and follow up as needed
• Assist with payoff statements, payment histories, account statements, and other servicing documents
• Maintain accurate electronic loan files and supporting documentation
• Coordinate with internal departments to resolve loan or borrower account issues
• Ensure servicing activities are completed accurately and within established deadlines
• Follow company procedures and applicable loan servicing requirements
• Assist with reporting, audits, and special projects as needed

Skills

Attention to detail

Time management

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details: Job Location: Corporate Office- Houston - Houston, TX, Salary Range: Undisclosed, We are seeking a Loan Servicing Specialist to join our Loan Servicing Department in a fast-paced, high-volume environment. This role is responsible for supporting the ongoing servicing of loan accounts, maintaining accurate loan information, processing account activity, and assisting borrowers with servicing-related questions. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while providing accurate and timely service.

Key Responsibilities

• Maintain and update borrower and loan information within company systems
• Review loan accounts to ensure information, balances, and documentation are accurate
• Process and post payments, adjustments, fees, and other loan-related transactions
• Research and resolve payment discrepancies and account issues
• Respond to borrower questions regarding payments, balances, statements, and account information
• Review and process servicing-related requests and documentation
• Monitor loan accounts for outstanding items and follow up as needed
• Assist with payoff statements, payment histories, account statements, and other servicing documents
• Maintain accurate electronic loan files and supporting documentation
• Coordinate with internal departments to resolve loan or borrower account issues
• Ensure servicing activities are completed accurately and within established deadlines
• Follow company procedures and applicable loan servicing requirements
• Assist with reporting, audits, and special projects as needed

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Previous experience in loan servicing, mortgage lending, banking, real estate, or financial services preferred
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong attention to detail and accuracy
• Strong organizational and time-management skills
• Ability to manage a high volume of accounts and multiple deadlines
• Strong written and verbal communication skills