Destination Services Lead - Elevate Visitor Experiences

Sandy Springs Hospitality & Tourism, Inc.; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits package

Health, dental, and vision coverage

Paid holidays and vacation

401(a) retirement plan with match

Tuition reimbursement

Job summary

Sandy Springs Hospitality & Tourism, Inc. seeks a Destination Services Manager to position Sandy Springs as a premier destination for meetings, events, and group travel, delivering exceptional service and creating memorable visitor experiences.

You will partner with planners, tourism allies, and local businesses to ensure warm welcomes and top-tier support from inquiry to departure. Ideal candidates bring a strong hospitality mindset, community relationship-building skills, and proven ability to

Qualifications

• Bachelor's degree in Hospitality, Tourism, Business, or a related field.
• Minimum of five years of experience in tourism, hospitality, customer service, or event coordination.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Design, implement, and manage destination services for group visitors, meetings, and events.
• Liaise between Visit Sandy Springs, group clients, and local vendors for services/logistics.
• Track inbound referrals and service requests using CRM software.
• Coordinate RFPs with Senior Director of Sales & Services when appropriate.
• Provide personalized recommendations for dining, lodging, attractions, and cultural events.
• Assist with transportation planning, directions, and onsite logistics for groups.
• Attend trade shows and FAM tours to represent Visit Sandy Springs.
• Monitor tourism trends and manage inventory of brochures, maps, and materials.

Skills

Customer service

Event coordination

Relationship-building

Communication

Organization

Multitasking

Education

Bachelor's degree in Hospitality, Tourism, Business, or related field

Tools

CRM software

Vendor coordination tools

Job description

Sandy Springs Hospitality & Tourism, Inc. seeks a Destination Services Manager to position Sandy Springs as a premier destination for meetings, events, and group travel, delivering exceptional service and creating memorable visitor experiences.

You will partner with planners, tourism allies, and local businesses to ensure warm welcomes and top-tier support from inquiry to departure. Ideal candidates bring a strong hospitality mindset, community relationship-building skills, and proven ability to