Desktop & UC Support Pro - Windows & M365

TechDigital Group; Denver (CO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic IT Support Specialist to join their team in Denver. In this role, you will be responsible for troubleshooting various technical issues related to desktops, laptops, and collaboration tools. Your expertise in Windows operating systems and customer service will be crucial in providing first-line support and ensuring a positive experience for users. This position offers an exciting opportunity to work in a fast-paced environment, where you can make a significant impact by resolving technical problems and enhancing user satisfaction. If you are passionate about technology and helping others, this role is perfect for you.

Qualifications

• Associate Degree in Computer Science or related field required.
• Excellent communication skills and professional demeanor are essential.

Responsibilities

• Troubleshoot issues related to Desktop/Laptops and O365/M365 applications.
• Provide 1st line technical support via phone and email.

Skills

Troubleshooting Desktop/Laptops

O365/M365 applications

Unified communication tools

Windows 10 and 11 migration

Network connectivity troubleshooting

Customer service

Technical support

Excellent communication skills

Education

Associate Degree in Computer Science

Tools

Endpoint manager/Intune

Azure AD

SNOW ticketing system

Job description

An established industry player is seeking a dynamic IT Support Specialist to join their team in Denver. In this role, you will be responsible for troubleshooting various technical issues related to desktops, laptops, and collaboration tools. Your expertise in Windows operating systems and customer service will be crucial in providing first-line support and ensuring a positive experience for users. This position offers an exciting opportunity to work in a fast-paced environment, where you can make a significant impact by resolving technical problems and enhancing user satisfaction. If you are passionate about technology and helping others, this role is perfect for you.