Desktop Support Technician

Creative Solutions Services, LLC; Deerfield Beach (FL); Hybrid; USD 64,472,000 - 85,962,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

CompucomStaffing is seeking a desktop support professional to assist onsite users and remote staff with hardware, software, and network issues. The role includes Windows 11, Office 365, and MS authentication troubleshooting, plus device provisioning and user management via MS Intune.

The ideal candidate has 2–5+ years of desktops support experience, strong customer service skills, and the ability to travel to other locations as needed. W2 employment is offered with a competitive hourly rate.

Qualifications

• Minimum 2–5+ years of desktop experience (deskside and remote).
• Windows 11 OS experience required.
• Excellent customer service and interpersonal skills.
• Experience with ticketing systems (ServiceNow/ Remedy/ ConnectWise).
• Microsoft Intune experience desired.
• Valid driver’s license with clean MVR and reliable transportation; ability to travel as needed.

Responsibilities

• Provide desktop support for onsite users, including executive level support.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Device and user management via MS Intune.
• Troubleshoot Windows 11, Office 365, MS Auth, and mobile issues.
• Setup and provisioning of equipment for business users.
• Manage Team ServiceNow Ticket queue and meet SLAs.
• Escalate to other teams to drive issue resolution.

Skills

Desktop support

Windows 11

Customer service

Ticketing systems

Intune

Driver's license

Travel required

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Duties and Responsibilities

• Provide desktop support for onsite users to include executive level support
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Device and user management through MS Intune
• Troubleshooting Windows 11 OS, Office 365, MS Authentication and mobile issues
• Perform setup and provisioning of equipment to business users
• Managing Team Service Now Ticket queue (Meeting Ticket SLAs)
• Driving issue to resolution through engagement/escalation to other support teams (when required)

Skills and Qualifications

• Minimum 2 to 5+ years of related desktop experience, both deskside and remote
• Windows 11 OS experience required
• Excellent customer service and interpersonal skills
• Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise)
• Microsoft Intune experience desired
• Must have a valid drivers license, clean MVR, and reliabletransportation
• Must have the ability to travel to other locations as needed

Wage Range

The rate for this position is between$22.50 - $30.00 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness. For more information, visit www.compucom.com.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.