Desktop Technician

Medasource; Mishawaka (IN); On-site; USD 38,000 - 58,000; Full time

Job summary

Medasource is seeking a desktop deployment technician to upgrade Windows 10 workstations to Windows 11 across a health system, primarily in Mishawaka with travel to South Bend, Elkhart, and off-site clinics. The role involves imaging, driver installation, and hardware swaps.

You will use BigFix OS Deployment and PXE boot to install Windows 11, configure devices, and ensure consistency with legacy setups. Training is provided, and the assignment runs through February 2026.

Qualifications

• Experience upgrading Windows 10 to 11 on desktops.
• Able to assist end users with basic computer questions.
• Willing to swap hardware/peripherals as needed.
• Familiar with installing software and drivers in Windows.

Responsibilities

• Upgrade ~5K desktops/laptops from Windows 10 to Windows 11.
• Imaging and reimaging hardware with BigFix OS Deployment.
• Install drivers/software and configure replacements to match old devices.
• Physically swap replacements and monitor post-installation.
• Travel to South Bend, Elkhart and off-site clinics as required.

Skills

Windows 10/11

End-user support

Hardware replacement

Software/driver install

Tools

BigFix OS Deployment

PXE boot

Job description

Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.

Skill sets:

• Familiarity with Windows 10 and 11.
• Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
• Comfortable swapping computer hardware/peripherals.
• Basics of installing software/drivers within Windows.

Job Description:

• Our client is upgrading our workstation fleet from Windows 10 to Windows 11.
• Our client currently has ~5K desktops and laptops that need to be upgraded.
• Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11.
• The client will provide training on internal processes such as imaging/software installation.
• This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment – our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement.
• This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.