Desktop Tech Support / IT Support

Medasource; Elkhart (IN); On-site; USD 30,000 - 41,000; Full time

Job summary

Medasource is seeking an IT Desktop Upgrade Technician to support a Windows upgrade across a large health system. You will image and reimage hundreds of devices to Windows 11, install drivers and software, and ensure each machine mirrors the original configuration.

The role requires hands-on hardware swapping, end-user assistance, and some travel to sites in South Bend and Elkhart. Training on internal imaging processes will be provided.

Qualifications

• Experience with Windows 10/11.
• Able to assist end users with basic computer usage.
• Comfortable swapping hardware/peripherals.
• Basics of installing software/drivers.

Responsibilities

• Upgrade ~5K desktops and laptops from Windows 10 to Windows 11.
• Image and reimage devices to Windows 11.
• Install drivers and software, configure replacements to match old devices.
• Physically swap devices and verify proper operation.
• Travel to Health System sites, including South Bend and Elkhart, for deployment work.

Skills

Windows 10/11

End-user support

Hardware replacement

Software & driver install

PXE imaging

BigFix OS Deployment

Travel/driving

Tools

BigFix OS Deployment

PXE boot

Device imaging

Job description

Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.

Skill sets:

• Familiarity with Windows 10 and 11.
• Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
• Comfortable swapping computer hardware/peripherals.
• Basics of installing software/drivers within Windows.

Job Description:

• Our client is upgrading our workstation fleet from Windows 10 to Windows 11.
• Our client currently has ~5K desktops and laptops that need to be upgraded.
• Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11.
• The client will provide training on internal processes such as imaging/software installation.
• This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment – our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement.
• This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.