Service Technician

Cleanslate; New York (NY); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Vehicle provided

Health insurance

401K plan

Life insurance

Paid time off

Paid holidays

Referral program

Job summary

Cleanslate is seeking a Field Service Technician to diagnose and repair commercial dish machines, water boosters, and washers at customer sites across the Tri-State area. You will work with Territory Managers to ensure top-notch customer service and rapid resolution of issues.

You will manage parts ordering, document service calls with CSR, and build strong customer relationships while traveling to client sites and enjoying overtime opportunities.

Qualifications

• Excellent verbal and written communication in a fast-paced environment.
• Reliable, self-motivated professional with strong organizational skills.
• Proficient with hand tools, meters, and power tools for on-site repairs.
• Experience using CRM systems like Salesforce is a plus.

Responsibilities

• Diagnose and repair issues with commercial dish machines, electric hot water boosters, and washers at client sites.
• Collaborate with Territory Managers to deliver exceptional customer service and solutions.
• Identify and order the correct repair parts promptly to minimize downtime.
• Prepare and review a detailed CSR with the customer after each service visit.

Skills

Communication

Dependability

Teamwork

Organizational skills

Troubleshooting

Education

High school diploma or equivalent

Tools

Hand tools

Electrical meters

Power tools

Salesforce CRM

Job description

Cleanslate is a nationwide leader in industrial cleaning solutions, dedicated to delivering top-tier hygiene services. Our primary focus is on providing a personalized and seamless customer experience. We are committed to exceeding our goals and driving higher levels of customer satisfaction.

We Offer

• Competitive Pay: Receive a competitive hourly wage, paid on a weekly basis, ensuring timely and consistent compensation for your work.
• Health Insurance: Comprehensive health insurance coverage, including medical, dental, and vision plans, to support your overall well-being.
• Retirement Plans: Access to a 401K plan to help you save for your future.
• Life Insurance: Life insurance coverage to provide financial security for you and your loved ones.
• Paid Time Off: Generous paid time off (PTO) policy to help you maintain a healthy work-life balance.
• Paid Holidays: Enjoy paid holidays throughout the year, allowing you to spend time with family and friends.
• Referral Program: Participate in our referral program and earn rewards for referring qualified candidates to join our team.
• Work Location: Service work is performed at customer sites.

Scope

• Troubleshoot and Repair: Diagnose and fix issues with commercial dish machines, electric hot water boosters, and commercial washers to ensure optimal performance.
• Customer Interaction: Work closely with Territory Managers to deliver exceptional customer experience, addressing any concerns and providing solutions.
• Parts Management: Identify and order the correct repair parts promptly to minimize downtime and ensure efficient service.
• Service Reporting: Recap each service call with a detailed Customer Service Report (CSR) and review the findings and actions taken with the customer to ensure transparency and satisfaction.
• Customer Relationships: Build and maintain strong, positive relationships with customers through consistent, high-quality service and communication.
• Equipment Installation: Assist with the installation of new equipment for customers, ensuring proper setup and functionality.
• Emergency Response: Respond quickly and effectively to customer emergency service calls, providing timely solutions to urgent issues.
• Travel Requirements: Travel within the Tri-State area to service customer locations, with some overnight travel required as needed.
• Work Schedule: Full-time position with a competitive hourly rate, company vehicle provided. Overtime is available, and work hours are Monday to Friday, with varying hours depending on service needs.

Basic Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Minimum of 2 years of field experience in a related role, or a demonstrated strong aptitude for electrical service and repair.
• Communication Skills: Excellent verbal and written communication skills are essential, especially in a fast‑paced work environment. Ability to clearly explain technical issues and solutions to customers and team members.
• Professionalism: Ability to interact professionally with customers, colleagues, and supervisors. Must be able to work independently and as part of a team, always maintaining a high level of professionalism.
• Dependability and Organization: Highly dependable with a strong organizational skill set. Must be able to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
• Technical Proficiency: Proficient in using a variety of hand tools and electrical meters for diagnosing and repairing equipment. Must be skilled in performing repairs using power tools.
• Plumbing Skills: Experience in general plumbing tasks, including installation, maintenance, and repair of plumbing systems.
• Technology Savvy: Comfortable using technology, particularly Salesforce or similar customer relationship management (CRM) systems, to streamline customer processes and enhance interactions. Ability to quickly learn and adapt to new software and tools.
• Must possess a valid driver's license with a clean driving record.
• Successful completion of a background check is required.