Technical Customer Support Specialist

Revolution Technologies; Eagan (MN); Hybrid; USD 28,000 - 44,000; Full time

Job summary

Revolution Technologies in Minnesota is seeking a Technical Service Call Center representative to assist customers over the phone with equipment service needs. You will provide frontline technical support and troubleshoot issues across mechanical and electrical systems.

This contract-to-hire role features 12 openings. Training is onsite for 30 days, then hybrid work, with potential for permanent hire and collaboration with internal teams to ensure customer satisfaction.

Qualifications

• Experience in technical support or technical customer service.
• Ability to troubleshoot technical problems.
• Experience with MS365.
• Associate's or Bachelor's degree.
• Comfortable communicating with customers by phone.

Responsibilities

• Provide frontline technical support to customers.
• Troubleshoot mechanical/electrical equipment issues.
• Assist with equipment installation, setup, programming, and calibration.
• Coordinate service appointments and scheduling changes.
• Assist customers with parts and equipment questions.
• Learn to support pumps, filters, dispensing equipment, dishmachines, and other Ecolab systems.

Skills

Technical support

MS365

Phone communication

Education

Associate's or Bachelor's degree

Tools

MS365

Job description

Schedule: Typically 8 AM-4 PM; shifts may vary between 6 AM-8 PM and occasional weekends

Duration: 6-12 Month Contract-to-Hire

Openings: 12 people needed total

Training: First 30 days onsite, then hybrid

Potential for Permanent Hire: Yes

What You'll Do

Work as a Technical Service Call Center and help customers troubleshoot equipment and service needs over the phone.

• Provide frontline technical support to customers
• Troubleshoot basic mechanical/electrical equipment issues
• Help with equipment installation, setup, programming, and calibration
• Coordinate service appointments and scheduling changes
• Assist customers with parts and equipment questions
• Learn to support pumps, filters, dispensing equipment, dishmachines, and other Ecolab systems

What We're Looking For

• Have experience in technical support, technical customer service, or a mechanical/electrical trade
• Comfortable troubleshooting technical problems
• Experience with Microsoft 365 (MS365)
• Associate's or Bachelor's degree
• Comfortable communicating with customers and internal teams by phone

Good Backgrounds for This Role

You may be a fit if you've worked in technical support, equipment support, field service, mechanical/electrical service, customer technical support, maintenance, or a technical call center.