Service Technician I

A. O. Smith Corporation; Lebanon (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Tuition assistance

Job summary

A leading manufacturing company in Lebanon, Tennessee is seeking a qualified Customer Support Technician to assist customers with product inquiries and issues. Candidates should have HVAC-related experience, a diploma or equivalent education, and proficiency in Microsoft Word and Excel. This role involves troubleshooting, maintaining records, and working on customer service tasks in a dynamic environment. Comprehensive benefits and competitive compensation are offered.

Qualifications

• Two to four years of HVAC related experience or equivalent education/experience.
• Ability to solve practical problems and deal with a variety of concrete variables.

Responsibilities

• Respond to customer inquiries on the telephone, online, and by mail.
• Understand and troubleshoot water heater piping applications.
• Provide assistance to other departments as needed.

Skills

Customer Service experience

Proficient in Microsoft Word

HVAC related experience

Electrical or Mechanical experience

Education

One-year certificate from college or technical school

High School Diploma or GED

Associate Degree in Related Field

Tools

Control Systems (PLCs)

Building Integration Systems

JDE

Agile

Job description

Responsibilities

• Respond to customer inquiries on the telephone, through online networks, and by mail.
• Communicate with customers to help them understand how to use the product properly.
• Handle customer problems that appear to arise from the use of the product.
• Handle requests for replacing defective parts.
• Complete, maintain, and process pertinent paperwork and records.
• Perform limited field service on Company products as required.
• Assist in preparation of Technical Service Bulletins to provide product related information to the field.
• Understand and troubleshoot water heater piping applications and limited boiler piping applications.
• Provide assistance to other departments as needed.
• Other responsibilities may be assigned as needed.

Qualifications

• One-year certificate from college or technical school and two to four years HVAC related experience; or equivalent combination of education and experience.
• HVAC related experience.
• Required: Proficient in Microsoft Word and Excel, Customer Service experience, Electrical or Mechanical experience, and HVAC experience.
• Preferred but not required: Control Systems (PLCs), Building Integration Systems, JDE, or Agile.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• High School Diploma GED.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, lift weight of 50 lbs. to waist level, and drive vehicle.

Education

Associate Degree in Related Field

Benefits

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.