Desktop Tech Support Specialist

East Carolina University; Greenville (NC); Presencial; USD 36.000 - 68.000; Jornada completa

Descripción de la vacante

East Carolina University in Greenville, NC seeks a Technology Support Technician (Journey) to deliver desktop technology services, provide client support, and participate in campus ITCS projects. You will evaluate hardware, software, and network needs, resolve issues, and order parts as needed.

The role emphasizes teaching users, developing learning materials, and advising on hardware/software choices to align with ECU's strategic goals; the team supports Windows and macOS PCs and uses MDM

Formación

• High school diploma with experience in technology related to the role.
• Coursework in computer technology may substitute for experience.
• Journey level requires an additional six months of experience.

Responsabilidades

• Technical support for desktop and notebook computers, printers, and peripherals.
• Consulting, training, and professional development for clients.
• Plan and organize tasks related to technical support.

Conocimientos

Technical support

Customer service

Interpersonal skills

Communication skills

Training others

Educación

High school diploma

One year in technology field

Herramientas

Intune

Active Directory

Group Policy

Windows Imaging

Descripción del empleo

East Carolina University in Greenville, NC seeks a Technology Support Technician (Journey) to deliver desktop technology services, provide client support, and participate in campus ITCS projects. You will evaluate hardware, software, and network needs, resolve issues, and order parts as needed.

The role emphasizes teaching users, developing learning materials, and advising on hardware/software choices to align with ECU's strategic goals; the team supports Windows and macOS PCs and uses MDM