Desktop Systems Specialist

The Mice Groups, Inc.; Fremont (CA); Vor Ort; USD 33.000 - 47.000; Vollzeit

Zusammenfassung

The Mice Groups, Inc. seeks a Desktop Systems Specialist to deliver day-to-day technical support for employees and internal systems in Fremont, CA. This onsite role covers desktop, workstation, and server tasks in a dynamic environment.

Responsibilities include configuring and troubleshooting hardware and software, maintaining security and data integrity, and communicating complex information to varied audiences. The position may involve IT projects and user training as needed.

Qualifikationen

• Proven ability to diagnose and resolve hardware/software issues.
• Experience with Windows provisioning and OS deployment.
• Strong communication with both technical and non-technical staff.

Aufgaben

• Provide day-to-day technical support for network and desktop systems.
• Install, configure, and troubleshoot desktops, workstations, servers, and network issues onsite.
• Maintain security and data integrity for desktop environments.

Kenntnisse

Windows troubleshooting

Hardware imaging

Intune Autopilot

Entra ID

ITSM

Communication

Onsite support

Asset management

Cross-functional

Windows OS deployment

Jobbeschreibung

Desktop Systems Specialist / Onsite in Fremont, CA / 2-year Contract / $29/hr. W2 Pay Rate

Responsibilities:

• Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Required Skills:

• Soft skills: Highly effective in handling high-pressure situations, building trust through clear communication, and delivering best-in-class professional support.
• Troubleshooting: Ability to diagnose and resolve hardware/software issues, including Windows 11 upgrades, imaging, standard break/fix issues, etc.
• Cross-Functional Collaboration: Ability to adapt quickly and assist across different functional areas of DSS when needed. (i.e., asset management team, new hire setup, etc.).
• Experience with Windows provisioning (Autopilot, Intune, Entra ID).
• Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues.
• Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines).
• Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems.
• Excellent communication skills and ability to coordinate with both technical and non-technical stakeholders.
• Ability to lift, move, and stage hardware as part of daily provisioning workflow.
• Prior Desktop System Specialist or Service Desk experience.
• Experience supporting high-volume refresh or deployment projects.