IT Desktop Support Service Technician

The AME Group; Columbus (IN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Professional growth

Collaborative environment

Job summary

The AME Group is seeking an IT Technician to diagnose, troubleshoot, and resolve hardware, software, and network issues for Windows-based systems. You will provide on-site and remote support to clients, ensuring security and peak performance across environments.

Responsibilities include diagnosing Windows desktops/servers, maintaining systems, addressing Active Directory/DNS/DHCP, and ensuring timely ticket resolutions.

Qualifications

• 1+ years of IT support or similar technical role.
• Strong working knowledge of Windows 11 and Windows Server environments.
• Familiarity with Active Directory, DNS, DHCP, and Group Policy.

Responsibilities

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025).
• Perform routine maintenance including updates, patching, and system health checks.
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues.
• Respond to support tickets and provide timely resolution to end-user issues.
• Install, configure, and deploy hardware, software, and peripherals.
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems.
• Assist with onboarding/offboarding of users and devices.
• Support cybersecurity best practices including endpoint protection and patch management.

Skills

Windows 11

Windows Server

Active Directory

DNS

DHCP

Group Policy

Networking basics

Customer service

Troubleshooting

Tools

Remote support tools

PSA/RMM platforms

PowerShell

Microsoft 365 administration

Job description

Description

Welcome to The AME Group – Where People Power Progress
At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well‑being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Position Summary

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows‑based computers and servers. This role provides on‑site and remote technical support to clients, ensuring systems remain secure, reliable, and operating at peak performance.

Key Responsibilities

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025)
• Perform routine maintenance including updates, patching, and system health checks
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
• Respond to support tickets and provide timely resolution to end‑user issues
• Install, configure, and deploy hardware, software, and peripherals
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems
• Assist with onboarding/offboarding of users and devices
• Support cybersecurity best practices including endpoint protection and patch management

Requirements

Location: Columbus, Bloomington, client sites
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Employment Type: Full‑time
Availability: Immediate

What We Are Looking For:

• 1+ years of experience in IT support or a similar technical role
• Strong working knowledge of Windows 11 and Windows Server environments
• Familiarity with Active Directory, DNS, DHCP, and Group Policy
• Basic networking knowledge (TCP/IP, VPNs, switches, routers)
• Excellent problem‑solving and customer service skills
• Valid driver's license and ability to travel to client sites

Preferred:

• CompTIA A+, Network+, or Microsoft certification
• Experience with Microsoft 365 administration
• Familiarity with remote support tools and PSA/RMM platforms
• PowerShell scripting experience

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs
• Reliable transportation for on‑site client visits

Salary

Based on experience and training