Technical Support with Windows and Migration

Central Point Partners; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Central Point Partners is seeking an End User IT Support specialist in Columbus, OH. You will administer workstations, troubleshoot user issues, and implement Windows-based LAN configurations to ensure smooth daily operations.

The role requires 1–2 years of experience, strong Windows 10/11 skills, and proficiency with Microsoft Office. You will train staff, manage assets, and maintain security policies while collaborating with departments. This position is on-site in Columbus, OH.

Qualifications

• Associate's degree in IT, CS, or equivalent IT certification.
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Responsibilities

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
• Install, configure and maintain PCs, Windows networks, file servers, cabling, and related equipment; add/upgrade disks, printers.
• Perform and/or oversee software and application installation and upgrades.
• Plan and implement network security, including firewalls, VPN, host security, file permissions, and user management.
• Troubleshoot networks, systems and applications to fix malfunctions.
• Develop and conduct training for system users on OS and applications; assist users in maximizing networks and computing systems.
• Maintain confidentiality and data security protocols when handling sensitive information and network data.
• Serve as IT liaison and provide consultation to personnel across departments for seamless tech integration.
• Deliver comprehensive user onboarding and ongoing technical training for staff.
• Manage and resolve help desk tickets efficiently with clear end-user communication.
• Maintain asset management records and inventory IT equipment, software licenses, and hardware deployments.
• Create documentation of troubleshooting procedures and IT processes for knowledge base.
• Provide reliable remote support using various tools and platforms.
• Other duties as assigned.

Skills

Windows administration

Office 365 Suite

Customer service

Troubleshooting

Active Directory

Intune

Entra ID

Communication skills

Problem-solving

Independence

Education

Associate's degree in Information Technology or related field

Tools

Active Directory

Microsoft Intune

Entra ID

Job description

Background, drug, and CREDIT check during onboarding

End User IT Support

What You'll Do:

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
• Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
• Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
• Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
• Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
• Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
• Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
• Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
• Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
• Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
• Other duties as assigned.

What You'll Need:

• Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
• 1-2 years of hands-on IT support experience in a business environment
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
• Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
• Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
• Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
• Experience with or willingness to learn AI tools and emerging technologies
• Exceptional customer service skills with ability to communicate technical concepts to non-technical users
• Strong analytical and problem-solving abilities with systematic approach to issue resolution
• Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
• Patient, empathetic approach when assisting users with varying technical skill levels