Desktop Support / Touch Labor Technician (Tier 2-3) with Security Clearance

People, Technology & Processes, LLC; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Desktop Support / Touch Labor Technician (Tier 2-3) for Fort Hood, TX, and other ATEC sites. Requires SECRET clearance and interim SECRET prior to starting.

You will image, configure, and maintain end-user devices, while ensuring STIG-compliant security practices across multiple platforms. You will handle hardware, software deployments, and device relocations, supporting Windows, Linux, UNIX, macOS, iOS, and Android, with a focus on rapid, reliable

Qualifications

• Provide hands-on desktop, peripheral, and software support across ATEC locations.
• Image systems with OS baseline and perform data backup/recovery.
• Apply software/firmware updates and STIG settings using government tools.
• Coordinate vendor warranty repairs and report actions.
• Must have US citizenship and English proficiency.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices.
• Image systems with current OS baseline and backup/restore data.
• Apply updates, patches, CVEs, and STIG settings using government tools.
• Deliver, pick up, and relocate end-user devices at service desk or user location.
• Support operating systems including Microsoft, Linux, UNIX, macOS, iOS, and Android.
• Coordinate and verify vendor warranty repairs and report completed actions.

Skills

Desktop support

Imaging systems

Troubleshooting hardware

STIG compliance

English proficiency

Vendor coordination

Education

High school diploma or equivalent

Tools

DoD 8140 / 8570.01-M CE certification

CE certification within 6 months

Interim Secret clearance

Job description

Position Title: Desktop Support / Touch Labor Technician (Tier 2-3) Location: Fort Hood, TX; White Sands Missile Range, NM Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work. Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Responsibilities include (but are not limited to):

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
• Coordinate and verify vendor warranty repairs and report completed actions
• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.