Desktop Support / Touch Labor Technician (Tier 2-3)

People, Technology & Processes, LLC; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Desktop Support / Touch Labor Technician (Tier 2-3) for positions at Fort Hood, TX, and White Sands Missile Range, NM. The role requires a SECRET clearance and interim Secret prior to starting work, with responsibilities across imaging, deployment, and STIG configuration of end-user devices.

You will support desktops, laptops, tablets, and mobile devices, manage OS images, backups, and data recovery, and coordinate with vendors for warranty

Qualifications

• High school diploma or equivalent required.
• US citizenship required.
• Ability to speak, read, write, and understand English proficiently.
• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting.

Responsibilities

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multifunction devices.
• Image systems with the current operating system baseline and perform user data backup, restore, and hard drive recovery.
• Apply software, firmware, security updates, patches and STIG settings using Government-provided tools.
• Deliver, pick up, and relocate end-user devices at the service desk or user's location.
• Support operating systems including Microsoft, Linux, UNIX, macOS, iOS, and Android.
• Coordinate and verify vendor warranty repairs and report completed actions.

Skills

English proficiency

Microsoft Office

Education

High school diploma

Job description

Description

Position Title: Desktop Support / Touch Labor Technician (Tier 2-3)

Location: Fort Hood, TX; White Sands Missile Range, NM

Clearance required: SECRET (Tier 3 / T3R investigation); interim Secret required before starting work.

Scope of Work: Provides hands-on desktop, peripheral, and software support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices across ATEC locations.

Responsibilities Include (but Are Not Limited To)

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
• Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery
• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
• Deliver, pick up, and relocate end-user devices at the service desk and at the user's place of duty
• Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
• Coordinate and verify vendor warranty repairs and report completed actions

Qualifications

• High school diploma or equivalent (minimum)
• U.S. citizenship
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software
• Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.