Desktop Support Technician - Windows

Applicable Limited; Bridgewater (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Desktop Support Technician, where your expertise in Windows environments and troubleshooting will be pivotal. This role involves providing exceptional client service, performing essential IT support tasks, and ensuring a seamless user experience. With a commitment to innovation and growth, you'll be part of a diverse team that values adaptability and collaboration. If you're passionate about technology and ready to make a difference, this opportunity offers a dynamic environment where you can thrive and advance your career.

Qualifications

• 2+ years of IT experience with a strong focus on Windows environments.
• A+ certification or equivalent skill set required.

Responsibilities

• Perform troubleshooting, parts replacement, and system upgrades.
• Respond to calls after hours and identify potential user issues.

Skills

Client Service Skills

Troubleshooting

Windows Operating System

Basic IT Knowledge

Education

High School Diploma

A+ Certification

Undergraduate Degree or Some College Coursework

Job description

Req ID:313561

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician - Windows to join our team in Bridgewater, New Jersey (US-NJ), United States (US).

Requirements:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks / printers.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Solid client service skills.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have reliable personal transportation (Automobile).

Basic Qualifications:

• Minimum 2 years of IT experience.
• Minimum 2 years working knowledge of Windows operating system environment.
• High School Diploma or equivalent.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Preferred Qualifications:

• Undergraduate degree or some college coursework preferred.

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.