Desktop Support Technician: Statewide IT & Imaging
Arizona State Government
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Benefits offered by this job
Job summary
The Arizona Department of Child Safety is seeking a PC Technician to provide Level 2 desktop support for the DCS LAN/WAN. This in-office role requires working on-site three days per week at the Phoenix location, with imaging and configuration of workstation hardware and software to keep systems secure and running.
Applicants should have an Associate’s degree plus 1–3 years of desktop support experience, the ability to obtain an Arizona Fingerprint Clearance Card, and the ability to obtain DCS
Qualifications
- Associate’s degree plus 1–3 years of desktop support experience.
- Ability to obtain Arizona Fingerprint Clearance Card.
- Ability to obtain clearance to the DCS Central Registry.
- Driver’s License; driving may be required to conduct State business.
Responsibilities
- Provide Level 2 desktop support for DCS LAN/WAN devices.
- Troubleshoot PC hardware/software, image workstations, and apply security updates.
- Document support issues and resolutions in Service Desk; relay feedback to DCS.
- Travel statewide; some overnight stays required.
- Advise supervisor on equipment and software needs; communicate with field users.
- Perform other duties as assigned related to the position.
Skills
Education
Job description
The Arizona Department of Child Safety is seeking a PC Technician to provide Level 2 desktop support for the DCS LAN/WAN. This in-office role requires working on-site three days per week at the Phoenix location, with imaging and configuration of workstation hardware and software to keep systems secure and running.
Applicants should have an Associate’s degree plus 1–3 years of desktop support experience, the ability to obtain an Arizona Fingerprint Clearance Card, and the ability to obtain DCS
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