Desktop Support Tech: Imaging, Networking & Travel

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, life, and short-term

Retirement plans

10 paid holidays

Vacation time

Sick time

Deferred compensation

Wellness plans

Job summary

Arizona Department of Child Safety is seeking a PC Technician to provide Level 2 desktop support for the DCS LAN/WAN from our Phoenix office. Responsibilities include imaging, software deployment, and device security across sites statewide; in-office three days a week.

Required: Associate’s degree plus 1–3 years in desktop support, strong customer service and communication skills; ability to travel. E-Verify and fingerprint clearance required. Full-time with competitive benefits.

Qualifications

• Associate’s degree plus 1–3 years of desktop support experience.
• E-Verify and fingerprint clearance required.
• Must be able to travel and have a valid driver’s license.

Responsibilities

• Performs varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices within the Desktop Support Team.
• Provides PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and OS patches; create images and image workstations for distribution; maintain workstation/server application security.
• Ensures daily operations and networking technologies; document support issues/resolutions in Service Desk; travel to statewide DCS locations.
• Advises supervisor of equipment and software needs; frequent contact with field users.
• Other duties as assigned related to the position.

Skills

Strong customer service skills

Excellent interpersonal, written and口l

Education

Associate’s degree

Job description

Arizona Department of Child Safety is seeking a PC Technician to provide Level 2 desktop support for the DCS LAN/WAN from our Phoenix office. Responsibilities include imaging, software deployment, and device security across sites statewide; in-office three days a week.

Required: Associate’s degree plus 1–3 years in desktop support, strong customer service and communication skills; ability to travel. E-Verify and fingerprint clearance required. Full-time with competitive benefits.