Desktop Support Technician — Onsite Repairs & Travel

Worldwide TechServices; Waterloo (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support position repairs desktops and laptops and may support Desk Side applications and infrastructure.

You will interact with clients to address issues and respond promptly and accurately. The role requires basic troubleshooting, a customer-service mindset, and the ability to travel to client locations.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Communication skills

Travel to client locations

Lift 50 lbs

Repair tool kit

Education

Technical school certification

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support position repairs desktops and laptops and may support Desk Side applications and infrastructure.

You will interact with clients to address issues and respond promptly and accurately. The role requires basic troubleshooting, a customer-service mindset, and the ability to travel to client locations.