Onsite Desktop Support Technician — Travel-Ready

Worldwide TechServices; Leesburg (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions across diverse client environments. Headquartered in Billerica, MA, the company provides infrastructure and professional services to technology providers, outsourcers, and enterprises worldwide.

The Dynamic PC Support role focuses on customer-facing troubleshooting, repairs, and on-site service delivery. Responsibilities include resolving issues, documenting calls, and maintaining safety and asset controls

Qualifications

• Technical school certification or equivalent.
• 0-2 years of customer service experience (preferred).
• Maintain OEM certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria as guidelines.
• Complete administrative tasks for each call per policy.
• Real-time reporting of all calls per policy.
• Follow policies and guidelines for service delivery.
• Manage assets and inventory per client agreements.
• Report activity accurately and timely.

Skills

Customer service

Technical communication

Driver's license

Repair toolkit

Education

Technical school certification

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions across diverse client environments. Headquartered in Billerica, MA, the company provides infrastructure and professional services to technology providers, outsourcers, and enterprises worldwide.

The Dynamic PC Support role focuses on customer-facing troubleshooting, repairs, and on-site service delivery. Responsibilities include resolving issues, documenting calls, and maintaining safety and asset controls