Desktop Support Technician Level II

Quantum Sky; Fort Worth (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

Professional development reimbursement

Parental leave

Job summary

Tyto Athene is seeking a Desktop Support Level II in Fort Worth, TX, to provide end-user support for PCs, servers, and peripherals under a multi-year Air Force Reserve Command IT services contract.

The role requires experience in installation, diagnostics, upgrades, and strong problem-solving abilities, with both in-person and remote support capabilities. Active DoD Secret clearance is required.

Qualifications

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.
• On site support in Fort Worth, TX.
• Active DoD Secret clearance.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Skills

Network modernization

Desktop support

In-person & remote support

Installation & diagnostics

Time management

Communication

Flexible / adaptable

On-site Fort Worth

DoD Secret clearance

Job description

Description

Tyto Athene is searching for a Desktop Support Level II in Fort Worth, TX. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required

• Experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking
• Superb time management skills
• Clear written and verbal communication
• Forbearing, flexible, and supportive
• On site support in Fort Worth, TX
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance

• Active DoD Secret clearance

Travel Required

• Minimal, less than 10%

About Quantum Sky

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $25-30/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.