Desktop Support Technician Level II

Quantum Sky; Chicopee (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky is searching for a Desktop Support Level II in Westover, MA to provide end-user support for PC, server, and mainframe applications under the AFRC IT Services contract. The role includes configurations, diagnostics, upgrades, repairs, and preventive maintenance of PCs and peripherals.

This on-site position requires DoD Secret clearance and an active IAT Level II certification (SecPlus+). It supports in-person and remote IT aid with strong communication and problem-solving skills.

Qualifications

• Required: Experience managing network modernization work or system projects of similar scope and complexity.
• Required: Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.).
• Required: Capabilities to deliver in-person and remote IT aid.
• Required: Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Required: Excellent vertical and lateral thinking.
• Required: Superb time management skills.
• Required: Clear written and verbal communication.
• Required: On site support in Westover, MA.
• Required: Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Skills

Network modernization

Desktop support

In-person and remote IT aid

Installation and repair

Problem diagnosis

Time management

Communication skills

DoD Secret clearance

SecPlus+ / IAT II

Job description

Quantum Sky is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required:

• Experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive
• On site support in Westover, MA.
• Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

• Active DoD Secret clearance

Travel:

• Minimal, less than 10%

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.