Desktop Support Technician Level II

Tyto Athene, LLC; Chicopee (MA); On-site; USD 57,859,000 - 71,635,000; Full time

Job summary

Quantum Sky Engineering LLC is seeking a Desktop Support Level II to provide on-site and remote IT assistance at Westover, MA, supporting AFRC IT services on a multi-year contract. The role requires DoD Secret clearance, SecPlus+ certification, and hands-on experience with PC/server hardware, diagnostics, and problem resolution.

Travel is minimal. You will work with a fast-moving team in a post-quantum, strategic defense context, maintaining currency of technical skills, and collaborating with

Qualifications

• Experience managing network modernization projects of similar scope.
• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc).
• Capabilities to deliver in-person and remote IT aid.
• Excellent installation, diagnostic, upgrade, and restoration abilities.
• Excellent written and verbal communication.
• On-site support in Westover, MA.
• Active DoD Secret clearance and SecPlus+ certification.
• Minimal travel (<10%).

Responsibilities

• Provide end-user support for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of PCs and peripherals.
• Interact with network services, software systems engineering, and/or applications development to restore service or identify problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend system modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Skills

Desktop support

Network modernization

In-person & remote IT aid

Diagnostics

Communication

Time management

DoD Secret clearance

Tools

SecPlus+ certification

Job description

Description

Quantum Sky is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities

• Provide support to end-users for PC, server, mainframe applications, and hardware.


• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals


• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.


• Simulate or recreate user problems to resolve operating difficulties.


• Recommend systems modifications to reduce user problems.


• Maintain currency and highest level of technical skill in field of expertise.

Qualifications

Required:

• Experience managing network modernization work or system projects of similar scope and complexity


• Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)


• Capabilities needed to deliver in-person and remote IT aid.


• Fantastic installation, diagnostic, upgrade, and restoration abilities.


• Excellent vertical and lateral thinking.


• Superb time management skills.


• Clear written and verbal communication.


• Forbearing, flexible, and supportive


• On site support in Westover, MA.


• Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

• Active DoD Secret clearance

Travel:

• Minimal, less than 10%

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don\'t follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.