Desktop Support Technician - IT

Service Metal; Maryland Heights (MO); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

HRA

401(k) with 3.5% match

Paid Time Off

Paid holidays

Parental leave

Performance bonus

Financial advisor access

Job summary

Service Metal seeks a Desktop Support Technician to join the IT team, supporting technology across corporate headquarters and warehouse operations. The role involves hands-on end-user support, MS 365 administration, and basic network tasks across two Missouri locations.

Ideal candidates include recent grads or early-career IT professionals, able to split time between Maryland Heights and St. Louis warehouse, with a focus on reliability and collaborative problem solving.

Qualifications

• B.S. in Computer Science, or STEM related education, or equivalent experience.
• Experience with managing devices remotely using Remote Desktop Sessions.
• Familiarity with Windows operating systems and Microsoft 365.
• Experience with setting up basic LAN networks.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Able to work independently while collaborating with team members.
• Team player with a positive attitude and willingness to travel between sites.

Responsibilities

• Respond to IT Help Desk communications to resolve issues.
• Perform network troubleshooting issues.
• Support Microsoft 365 administration and user account management.
• Update internal users' software and applications.
• Collaborate with IT Department to accomplish goals.
• Develop training material for employees on new hardware and software.

Skills

Remote Desktop

Windows OS

Microsoft 365

LAN Networking

Multitasking

Independent Worker

Team Collaboration

Willing to Travel

Education

B.S. in Computer Science or STEM related education

Tools

Remote Desktop Sessions

Windows

Microsoft 365

LAN Setup

Job description

Desktop Support Technician | Service Metal |Pay: $24.00–$32.00/hour

Full-Time | Business Hours, 8am–5pm | Onsite

Join Service Metal's growing IT team and play a key role supporting technology across our corporate headquarters and warehouse operations. We're looking for a Desktop Support Technician who enjoys solving technical challenges, supporting end users, and helping drive reliable technology solutions across multiple locations. Recent graduates and early-career IT professionals are encouraged to apply.

You’ll work 2 days per week from our Maryland Heights corporate headquarters and 3 days per week from our St. Louis warehouse.

What You’ll Do

• Respond to all IT Help Desk communications to resolve issues
• Perform network troubleshooting issues
• Support Microsoft 365 administration and user account management
• Update internal users' software and applications
• Work together as a team with the IT Department to accomplish goals
• Develop training material for employees on new hardware and software

What You Bring

• B.S. in Computer Science, or STEM related education, or equivalent experience. Our team values real world experience
• Experience with managing devices remotely using Remote Desktop Sessions
• Familiarity with Windows operating systems and Microsoft 365
• Experience with setting up basic LAN networks
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment
• Able to work independently while collaborating effectively with team members
• A team player looking to accomplish company goals with hard work and a positive attitude
• Willingness to travel between 2 different sites

Where You’ll Work

You’ll split your week between two Service Metal locations:

• Maryland Heights Corporate Headquarters (2 days/week)
  • Dedicated IT workspace in the main bullpen
  • Sit-to-stand desks
  • Modern breakroom and collaboration areas
  • High-tech conference and training rooms
• Louis Warehouse (3 days/week)
  • Dedicated office space within warehouse operations
  • Direct collaboration with warehouse leadership and team members

Room to Grow

This role is built for advancement and learning a variety of skills through hands-on experience. We offer cross-department collaboration, ongoing training, and career development paths as our IT team continues to grow.

Benefits

• Company-paid Medical, Dental, Life, and Disability Insurance after 90 days
• Company-funded Health Reimbursement Arrangement (HRA)
• 401(k) with 3.5% company matchAnnual profit-sharing after one year
• Paid Time Off starting Day One
• Paid holidays, floating holiday, and paid parental leave
• Performance-based bonus opportunities
• Free financial advisor access

ABOUT THE COMPANY:

Founded in 1954, Service Metal is a privately held Master Distributor of industrial pipe fittings, valves, and flanges, voted a Top Workplace in 2024, 2025, and 2026. We're a nationwide team that stays connected across our locations, all working toward one goal: making the customer experience easier and faster through excellence, integrity, and efficiency.

Learn more at www.servicemetal.net

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