Desktop Support Technician (Backfill) - ADSJT

A3 Staffing Solutions; Texas; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical benefits

Dental benefits

Vision benefits

Enterprise tech exposure

Collaborative team environment

Long-term opportunities

Professional development

Job summary

A3 Staffing Solutions is seeking a Desktop Support Technician to provide onsite technical support in a fast-paced enterprise IT environment.

The role emphasizes troubleshooting Windows 10/11, supporting end users, and resolving hardware, software, and network issues, while delivering strong customer service.

Qualifications

• 3+ years of Desktop Support or Help Desk experience.
• Experience with Windows 10/11 troubleshooting.
• Active Directory, Microsoft 365, and basic account administration.
• Basic networking: TCP/IP, DNS, DHCP, VPN, wireless.

Responsibilities

• Provide onsite desktop and deskside support for end users.
• Troubleshoot Windows 10/11 hardware and software issues.
• Install, configure, and support desktops, laptops, monitors, docking stations, peripherals.
• Support Microsoft Office, Outlook, Teams, VPN, and other business applications.
• Diagnose and resolve printer, scanner, and peripheral connectivity issues.
• Configure and troubleshoot LAN/WAN, TCP/IP, Wi-Fi, VPN connectivity.
• Image, deploy, and configure new computers using SCCM/MDT/Intune/Autopilot.
• Perform hardware upgrades, repairs, and equipment replacements.
• Support mobile devices, including smartphones and tablets.
• Document incidents and service requests in ITSM system.

Skills

Desktop Support

End User Computing

Windows Troubleshooting

Customer Service

Onsite Support

Tools

SCCM

MDT

Intune

Autopilot

Job description

Job Description

Position Overview

We are seekinga customer-focusedDesktop Support Technicianto provide onsitetechnical support inan enterprise environment. The ideal candidateis experienced introubleshooting Windowssystems, supporting endusers, and resolvinghardware, software, andbasic network issues. This position offersthe opportunity towork withmodern technologies whiledelivering exceptionalcustomer service ina fast-pacedIT environment.

What You'll Do

• Provide onsite desktopand deskside supportfor end users.
• Troubleshoot and resolveWindows 10/11hardware and softwareissues.
• Install, configure, andsupport desktops, laptops, monitors, docking stations, and peripherals.
• Support Microsoft Office, Outlook, Teams, VPN, and other businessapplications.
• Diagnose and resolveprinter, scanner, andperipheral connectivityissues.
• Configure and troubleshootLAN/WAN, TCP/IP, Wi-Fi, and VPN connectivity.
• Image, deploy, andconfigure new computersusing SCCM, MDT, Autopilot, or otherdeployment tools.
• Perform hardware upgrades, repairs, and equipmentreplacements.
• Support mobile devices, including smartphonesand tablets.
• Create, update, anddocument incidents andservice requests usingan ITSM ticketingsystem.
• Provide timely communicationandoutstanding customer servicewhile meeting SLAexpectations.
• Escalate complex issuesto appropriate supportteams when necessary.
• Assist with ITprojects including officemoves, equipment refreshes, Windows upgrades, andtechnology rollouts.

Required Qualifications

• 3+ years of DesktopSupport, Help Desk, or End UserComputing experience.
• Experience supporting Windows10 and Windows11.
• Strong troubleshooting skillsfor hardware, software, printers, and mobiledevices.
• Experience with ActiveDirectory, Microsoft 365, and basicaccount administration.
• Knowledge of SCCM, MDT, Microsoft Intune, or Autopilot isa plus.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wirelessconnectivity.
• Experience with ticketingsystems such asServiceNow, Remedy, Jira, orsimilar.
• Excellent communicationand customer serviceskills.
• Ability to prioritizemultiple tasks ina fast-pacedenvironment.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoftcertifications.
• Experiencesupporting enterprise environmentswith 500+ users.
• Experience with MicrosoftIntune, Azure ActiveDirectory, or MicrosoftEntra ID.
• Knowledge of Office365 administration.
• Experience supporting conferenceroom technology andaudiovisual equipment.

Why Join Us?

• Competitive hourlypay
• Medical, Dental, andVision benefits
• Opportunity to workwith enterprise technologies
• Collaborative team environment
• Potential for long-term or permanentemployment
• Career growth andprofessional developmentopportunities

If you're passionateabout technology, enjoysolving problems, andthrivein a customer-focused environment, we'dlove to hearfrom you.

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation