Desktop Support Technician at NTT DATA, Inc. Edison, NJ

Neier Inc.; Edison (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Neier Inc. is looking for a Desktop Support Technician in Edison, NJ. The role involves moderate to complicated configuration and repair of desktop computers, along with direct customer support.

Candidate should have over 5 years of desktop support experience and be familiar with Windows operating systems and Microsoft Office. The position includes rotating on-call shifts and occasional weekend support, requiring onsite presence at client facilities.

Qualifications

• At least 5+ years of desktop support experience with hands-on hardware troubleshooting.
• Proficient in installation, configuration, and troubleshooting of Windows OS and Office.

Responsibilities

• Perform configuration and repair of desktop/notebook computers.
• Provide customer service to a large end-user base on-site.
• Diagnose and resolve product performance problems.

Skills

Desktop support experience

Windows operating systems

Microsoft Office applications

Customer service

Troubleshooting skills

Tools

Ivanti LANDesk

Active Directory

Citrix client

ChromeOS

Job description

Req ID: 366794. NTT DATA is seeking a Desktop Support Technician in Edison, NJ (may also be required to work in Old Bridge, Perth Amboy, or Belle Meade). The role includes rotating on‑call/holiday shifts and occasional weekend support, requires the employee to receive a flu vaccination as required by law, and requires onsite presence at the client’s facility.

Job Responsibilities

• Perform moderate‑to‑complicated configuration and repair of desktop/notebook computers and connected peripherals.
• Low‑to‑moderate installation of IP phone handsets, including network drops.
• Provide customer service to a large end‑user base on‑site via in‑person, phone, e‑mail, and video conferences.
• Ensure customer satisfaction by advising on preventive maintenance and configuration changes that may impact performance.
• Diagnose and resolve product performance problems using advanced tools and technical knowledge, including issues caused by firewall, proxy, or anti‑virus software.
• Perform break/fix troubleshooting, parts replacement, and repair on desktops, notebooks, printers, and attached peripherals.
• IMAC (install, maintain, configure) of desktops, laptops, printers, and peripherals.
• Manage tickets and workload using the customer’s ticketing system.
• Physically lift and move hardware as required.

Location & Work Hours

• Primary location: Edison, NJ (may also involve Old Bridge, Perth Amboy, or Belle Meade).
• Work onsite daily at the client’s facility.
• Includes on‑call/holiday rotations and occasional weekend support.

Basic Qualifications

• At least 5+ years of desktop support experience, including hands‑on experience with workstation hardware assembly, troubleshooting, and component replacement.
• Hands‑on experience with installation, configuration, and troubleshooting of Windows operating systems, Microsoft Office applications, antivirus programs, and web browsers.

Preferred Skills

• Knowledge of MS Windows, MS Office, Google Workspace, ChromeOS, iOS, and Citrix client.
• Motivated technician with proven troubleshooting skills.
• Proven customer‑service skills with effective communication over phone, in‑person, and e‑mail.
• Ability to multi‑task and work in a dynamic, fast‑paced team environment.
• Familiarity with workgroup and domain environments and Active Directory computer management.
• Experience with Windows10, ChromeOS, cloud‑ready deployments, imaging, and software push using Ivanti LANDesk.
• Experience working with vendors to troubleshoot and resolve vendor‑supported applications and hardware.
• Smart‑hands support for outages and major incidents, following directions from advanced support towers (e.g., Epic, Citrix, Network, Server, Cyber, Enterprise applications).
• Break‑fix/installation of thin clients, mobility devices, desktops/laptops, Chrome devices, and peripherals such as signature pads, scanners, and credit‑card machines.

EEO Statement

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.