Desktop Support Technician – 24/7 On-Call IT Support

University Hospitals; Ravenna (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

University Hospitals is seeking a Desktop Support Administrator to directly address endpoint service issues and maintain an efficient end-user computing environment. You will install, configure and troubleshoot PCs, laptops, tablets, and printers while supporting Microsoft and UH-approved software.

The role requires hands-on problem resolution, documentation, and participation in a 24/7 on-call rotation, with occasional night/weekend work as assigned.

Qualifications

• End-user support for PCs, laptops, tablets and printers including software installation.
• Experience with Windows OS, Microsoft applications, and UH-approved third party software.
• Ability to develop and maintain technical and procedural documentation.

Responsibilities

• Resolve Help Desk tickets and provide end-user support as needed.
• Support UH-approved software/hardware across devices and printers.
• Install and support Windows office automation software and Microsoft applications.
• Document installation procedures and maintain problem-tracking information in Remedy.
• Participate in on-call rotations for 24x7 production support.

Skills

PC hardware

Windows OS

Microsoft Office

Troubleshooting

Customer service

Documentation

On-call rotation

Education

High School Diploma

Associate's IT concentration

Tools

Remedy

Job description

University Hospitals is seeking a Desktop Support Administrator to directly address endpoint service issues and maintain an efficient end-user computing environment. You will install, configure and troubleshoot PCs, laptops, tablets, and printers while supporting Microsoft and UH-approved software.

The role requires hands-on problem resolution, documentation, and participation in a 24/7 on-call rotation, with occasional night/weekend work as assigned.