Desktop Support Specialist — On‑Call & Travel Ready

Trustbridge; Ocala (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement with company match

Wellness programs

5+ weeks PTO

CEU support

Tuition reimbursement

Advancement opportunities

Job summary

Empath Health is seeking a Desktop Support Administrator to provide technical support and manage desktop/mobile devices for colleagues across the service area and organization. Responsibilities include installing software, configuring systems, troubleshooting, ticket response, and on-site deskside support as needed.

The role involves on-call shifts, potential travel between facilities, and collaboration with the IT team to maintain service levels and user satisfaction.

Qualifications

• Associate's or Bachelor's degree in CS or related field with 3+ years supporting end users.
• Microsoft Office/Windows certifications strongly preferred; CompTIA A+ preferred.
• Familiarity with ITIL; valid driver's license and on-site travel as needed.

Responsibilities

• Support end-users for desktops, laptops, and mobile devices, including telecom and email services.
• Create and implement solutions to fix recurring issues to minimize downtime.
• Inventory laptops and equipment and maintain configuration records.
• Participate in on-call rotation.
• Travel between facilities to provide on-site support.

Skills

End-user support

ITIL knowledge

On-call readiness

Education

Associate’s or Bachelor’s degree in Computer science or related field

Job description

Empath Health is seeking a Desktop Support Administrator to provide technical support and manage desktop/mobile devices for colleagues across the service area and organization. Responsibilities include installing software, configuring systems, troubleshooting, ticket response, and on-site deskside support as needed.

The role involves on-call shifts, potential travel between facilities, and collaboration with the IT team to maintain service levels and user satisfaction.