Desktop Support Technician (1153006)

The Judge Group; Longview (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Job summary

The Judge Group seeks a Customer Service Engineer in Longview, WA to repair a variety of technology-based products in end-user computing environments. This intermediate role covers PCs, desktops, laptops, tablets, and printers with a focus on practical issue resolution.

Responsibilities include basic to moderately complex troubleshooting, desk-side support, IMAC moves, VIP client assistance, and achieving service metrics.

Qualifications

• Typically requires technical school certification or the equivalent of 2–4 years of relevant experience.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, printers in end-user environments.
• Provide support to client-identified VIPs.
• Respond to change management requests; install PC equipment and provide end-user desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities and desk-side support.
• Meet customer service satisfaction levels and related metrics.

Skills

Troubleshooting

Desk-side support

VIP client support

End-user computing

Education

Technical school certification

Tools

PC hardware knowledge

Printers

Job description

Location: Longview, WA

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Job Summary

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Benefits

• Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.