Desktop Support Technician

Gtatelecom; Winfield (KS); On-site; USD 71,000 - 107,000; Full time

Job summary

Gtatelecom is seeking a Desktop Support Technician for a 2-month contract in Winfield, Kansas. You will repair, image, and test PCs, laptops, monitors, printers, and related hardware at the client site.

The role requires 3–7 years' experience in PC hardware/software, excellent customer service, and hands-on work with servers and network equipment in an enterprise environment. On-site, end-user support is required.

Qualifications

• 3–7 years’ experience supporting PC hardware and software.
• Excellent customer service skills and experience.
• Deep understanding of diagnosing, troubleshooting, and replacing PC hardware components and software issues.
• Strong understanding or work experience of server and network support within an enterprise.
• Energetic, professional, heads-down, social, and process driven.
• Comfortable providing hands & feet support for server and network infrastructure.
• Experience working in an enterprise environment.
• Ability to handle multiple projects.
• Ability to set up, configure, and add all hardware.
• Experience with asset management and large IMAC events.

Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain, analyze, and troubleshoot software and peripherals.
• Ensure tickets needing follow-up receive proper attention.
• Assist with installations, configurations, upgrades, patches, and maintenance of server equipment.
• Perform backup, recovery, and security procedures.
• Detect, diagnose, and report outages of critical site applications.
• Assist with diagnosing network hardware and performance problems.
• Perform installation, configuration, and maintenance of the physical network.
• Complete network system administration tasks as needed.
• Provide in-person end-user support at the customer site.
• Back up and secure end-user data.
• Help document improvements to current processes.
• Support coworkers in resolving issues across the program.
• Assist Site Leader with established processes and escalations.

Skills

PC hardware

Customer service

Troubleshooting

Server/network support

Asset management

Imaging/deployment

On-site support

Tools

Windows OS

Printer networking

Active Directory

Job description

Our client is looking for a Desktop Support Technician for a 2-month contract in Winfield, KS 67156.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

Required Skills & Experience

• 3-7 years’ experience supporting PC Hardware and software.
• Excellent customer service skills and experience.
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue screen, Outlook, connecting network printers) as well.
• Strong understanding or work experience of server and network support within an enterprise.
• Energetic, Professional, heads-down, social, and process driven.
• Comfortability providing hands & feet support for Server and Network highly preferred.
• Experience working in an enterprise environment.
• Ability to handle multiple projects.
• Ability to set up, configure, and add all hardware.
• Experience with asset management. Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.

What You Will Be Doing

• Repair, test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patching, and other maintenance activities of server equipment.
• Perform backup, recovery, and security procedures both planned and during emergencies.
• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
• Assist with diagnosis of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration tasks both planned and during emergencies.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
• Back up and burn end-user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolving end users’ technical issues across the program.
• Assist the Site Leader in the execution of established processes and escalations.