Desktop Support Technician

Insight Global; Sugar Land (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician in Sugar Land, TX. The role focuses on resolving 10-30 tickets daily, monitoring the queue, and collaborating with the lead to handle fires and customer expectations.

About 30% of duties involve reimaging Windows machines and assisting with upgrades and break/fix repairs in a healthcare setting. Qualified candidates will have 2-5 years of desktop support experience, hands-on troubleshooting, and experience with a ticketing system, Outlook,

Qualifications

• 2-5 years of experience as a Desktop Support Technician.
• Hands on field technical support.
• Experience reimaging Windows machines.
• Expert in troubleshooting Outlook applications.
• Experience with a ticketing system to resolve a technical issues.
• Customer centric, can-do attitude.
• Excellent customer service skills, professionalism, and high character.
• Hands on experience going through a Windows migration.
• CompTIA A+ certification.
• Experience with ServiceNow.
• Any prior hands on Mac support experience.
• Experience working with O365.
• Healthcare background.

Responsibilities

• Handle 70% ticket support by resolving 10-30 tickets per day and monitoring queue.
• Assist lead with day-to-day fires and manage customer expectations.
• Reimage Windows machines and assist with upgrades and break/fix repairs.
• Collaborate with team to ensure high-quality IT support in a healthcare environment.

Skills

Customer service

Ticketing system experience

Troubleshooting

Windows troubleshooting

Windows migration

Mac support basics

Professional demeanor

Healthcare background

Education

CompTIA A+ certification

Tools

ServiceNow

Office 365 (O365)

Outlook

Windows imaging

Job description

Job Description

A healthcare provider in the Sugar Land, TX area is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such as reimaging Windows machines, assistance with the upgrade and break/fix repair. This position is looking to pay between $20-$25/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2-5 years of experience as a Desktop Support Technician

Hands on field technical support

Experience reimaging Windows machines

Expert in troubleshooting outlook applications

Experience working with a ticketing system to resolve a technical issues

Customer centric, can-do attitude

Excellent customer service skills, professionalism, and high character Hands on experience going through a Windows migration

CompTIA A+ certification

Experience with ServiceNow

Any prior hands on Mac support experience

Experience working with O365

Healthcare background