Desktop Support Technician

Creative Solutions Services, LLC; St. Louis (MO); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA benefits

Job summary

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Level 2 Desktop Support Technician to join the client's team onsite in Saint Louis, MO. You will provide IMAC, break-fix, and end-user support while staging, imaging, and configuring systems with the standard client image.

The ideal candidate has 3–5+ years of desk-side experience, strong Windows and Mac support knowledge, and solid communication and troubleshooting skills; certifications like A+, MCP, or MCSE are preferred.

Qualifications

• Minimum 3 to 5+ years of desk side support service experience.
• A+, MCP, MSCE or equivalent certification desired.
• Strong knowledge of Mac device support is strongly preferred.
• Strong understanding of MS Windows operating systems.
• Strong communication skills, analytic/troubleshooting and customer support.

Responsibilities

• Provide install, move, add, change (IMAC), break-fix, and end user support activities as required
• Stage, build, and image systems with standard client image
• Complete special projects as requested
• Provide technical training to more junior employees
• Troubleshoot End User hardware and software incidents
• Follow Asset Management policy and procedures
• Complete monthly Cycle Counts

Skills

End-user support

Mac support

Windows OS

MS Office

Communication skills

Troubleshooting

Customer service

Education

A+

MCP

MCSE or equivalent

Job description

We are currently seeking a qualified Level 2 Desktop Support Technician to join our client's team onsite in Saint Louis, MO.

Duties and Responsibilities

• Provide install, move, add, change (IMAC), break-fix, and end user support activities as required
• Stage, build, and image systems with standard client image
• Complete special projects as requested
• Provide technical training to more junior employees
• Troubleshoot End User hardware and software incidents
• Follow Asset Management policy and procedures
• Complete monthly Cycle Counts

Skills and Qualifications

• Minimum 3 to 5+ years of desk side support service experience
• A+, MCP, MSCE or equivalent certification desired
• Good knowledge of Mac device support is strongly preferred
• Strong working knowledge of MS Office and basic business applications
• Strong understanding of MS Windows operating systems
• Strong communication skills
• Strong analytic / troubleshooting skills
• Strong customer support skills

Wage Range

The rate for this position is between $24.00 - $32.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.