Desktop Support Technician

Insight Global; Shenandoah (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Desktop Support Technician in Texas to install OS images and applications, and to coordinate with vendors on cabling and IT needs. You will troubleshoot end-user hardware, software, and connectivity, maintain asset data, and ensure systems meet standards.

The role emphasizes patient/staff safety compliance with hospital policies, budgeting, and team mentoring. On-site, full-time position with growth opportunities.

Qualifications

• Associates degree or two years IT field experience.
• Experience with Windows 10/11, VDI, and network printing.
• Experience with standard software installs and hardware repairs.
• Experience with the ServiceNow ticketing system.

Responsibilities

• Automates installation of OS images and applications.
• Coordinates vendor walk-throughs for cabling and IS needs.
• Troubleshoots end-user hardware, software and connectivity issues.
• Maintains accurate asset information in the tracking system.
• Ensures information systems meet corporate standards and end-user requirements.
• Adheres to hospital policies; ensures safe care within budget and time constraints.
• Serves as preceptor/mentor and supports staff development.
• Performs other duties as assigned.

Skills

Windows 10/11 experience

VDI experience

Network printing experience

Software installs & hardware repairs

Education

Associates Degree or two years IT field experience

Tools

ServiceNow

Job description

Job Description

• Utilizes software tools to automate the installation of OS images and application software.




• Coordinates walk-throughs with vendors to determine cabling and other IS related needs.




• Knowledgeable of all facilities for on-call purposes.




• Provides solutions to end user hardware, software and connectivity issues by using troubleshooting and technical skills.




• Reports deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and coordinates the repair of broken equipment when placed out of service.




• Maintains accurate information/data regarding end user issues within the tracking system and updates asset information/data when equipment is moved, added or changed.




• Ensures that all information systems products and services meet minimum corporate standards and end user requirements.




• Ensures safe care to patients, staff and visitors; adheres to all hospital policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.




• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.



• Other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Associates Degree or two (2) years of Information Technology field experience




• Windows 10 and 11, VDI and network printing experience




• Experience with standard software installs and hardware repairs - Experience working for a large corporation or health system




• Experience with the Service Now ticketing system