Desktop Support Technician

A3 Solutions, Inc.; Sedro-Woolley (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

A3 Staffing Solutions is seeking an experienced Branch Manager to oversee field operations and AV project support. The role emphasizes customer service, equipment management, and hands-on technical support to ensure smooth client-facing events.

You will coordinate with clients, supervise technical staff, and ensure performance aligns with client standards. The position requires strong communication, leadership, and problem-solving skills in a fast-paced environment.

Qualifications

• Excellent customer service skills with a focus on user support.
• Strong troubleshooting abilities across hardware and software.
• Experience managing equipment inventory, wiring, and accessories.

Responsibilities

• Transport, set up, and install media equipment and AV tools.
• Set up electrical wiring, programming, and construction per diagrams.
• Build relationships with clients to keep production on schedule.
• Run tests on video/audio, troubleshoot issues, and ensure flawless events.
• Disassemble equipment safely and manage inventory and maintenance.
• Provide Windows OS 11 / Microsoft Office support in enterprise environments.
• Maintain and repair computer systems and peripherals.

Skills

Customer service

Troubleshooting

Inventory management

Windows OS 11

VPN access

Job description

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and image recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• Wi‑Fi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.
  

A3 Staffing Solutions

Branch Manager

972-247-4100 - Office.