Desktop Support Technician II (Direct Hire)

A3 Solutions, Inc.; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A3 Solutions, Inc. is seeking a Desktop Support professional in Carlsbad, CA, to install, configure, and maintain media equipment, AV tools, and computer hardware in an enterprise setting.

The role involves end-user support, troubleshooting for desktops and networks, imaging and recovery tasks, and ensuring smooth events and client satisfaction.

Qualifications

• Experience supporting Windows OS 11 and Microsoft Office in an enterprise environment.
• Proficient in troubleshooting hardware and software issues on desktops/laptops.
• Strong customer service and end-user support skills.

Responsibilities

• Transport, set up, and install media equipment and AV support tools.
• Set up and configure hardware; assist with large IMACs; maintain hardware software.
• Troubleshoot video, audio, and signal problems; ensure flawless events.
• Perform inventory management and generate expense reports.

Skills

Customer service

Troubleshooting

End-user support

Problem diagnosis

Hardware and software support

Tools

Windows OS

Microsoft Office Suite

VPN & WiFi

IT hardware setup

Job description

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and Image Recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.