Desktop Support Technician

A3 Solutions, Inc.; Longview (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

A3 Solutions, Inc. is seeking a Desktop & Network Support specialist to install media equipment and provide AV and IT support in an enterprise environment. You will set up hardware, configure systems, and assist end users to keep operations running smoothly.

Responsibilities include managing AV gear, performing repairs, testing signals, and supporting Windows OS 11 & Office Suite. Strong customer service and teamwork are essential for successful events and daily tasks.

Qualifications

• Enthusiastic, customer-focused IT support
• Ability to train employees and diagnose product failures
• Experience setting up and configuring hardware and software in enterprise environments

Responsibilities

• Transport, install, and maintain media equipment and AV tools
• Set up electrical wiring, programming, and basic construction per diagrams
• Provide client relations to keep production moving and assist event coordinators
• Run tests on video, audio, and signals and troubleshoot issues
• Handle equipment malfunctions and ensure flawless events
• Disassemble and package equipment safely
• Inventory management of equipment, wiring, and accessories
• Perform maintenance and repairs on AV gear
• Generate expense reports for management
• Support Windows OS environments for end users
• Maintain and repair computer systems and peripherals
• Set up hardware and configurations for users
• Assist Desk Side Support technicians with IMACs
• Document and upgrade hardware/software systems
• Manage user accounts and security groups
• Train employees and assess product failures, order parts as needed
• Determine best-fit products/services for customers
• Repair desktops and laptops, install software updates
• Support Wi-Fi and VPN connections

Skills

Customer service

Troubleshooting

End-user support

Equipment setup

Tools

Windows OS 11

Microsoft Office Suite

Job description

Desktop & Responsibilities:

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
• Developing good relationships with clients to keep production moving and to help out production or event coordinators.
• Running tests on videos, audio, and signals and troubleshooting any problems that arise.
• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
• Disassembling equipment, wiring, and support tools in a safe manner.
• Performing inventory management on equipment, wiring, and accessories.
• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
• Generating expense reports for management.
• Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC's.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Imaging and Image Recovery:

• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• Wi-Fi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.