IT Support Specialist - Mandarin Bilingual

Ipro Networks Pte. Ltd.; San Diego (CA); On-site; USD 85,962,000 - 114,616,000; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

IntelliPro is seeking an IT Support Specialist II for our San Diego office. This contract (12 months) role spans IT support, infrastructure, and cloud operations to deliver reliable IT services for internal stakeholders across global teams.

Responsibilities include end-user support, infrastructure management, and automation to drive operational excellence. Mandarin Chinese fluency is required along with English, and the position reports to the IT Manager.

Qualifications

• Bachelor's in CS or related field; Master’s preferred.
• 1+ years in IT Support and IT Operations.
• Fluent in English and Mandarin Chinese.

Responsibilities

• Provide L1/L2 support for desktops, laptops, mobile devices, and Zebra printers.
• Assist with shipping and logistics tools and workflows.
• Design and maintain scalable IT infrastructure (LAN/WAN, VPNs, firewalls, routers, switches).
• Deploy and manage servers in physical, virtual, and cloud environments (AWS/Azure/GCP).
• Administer Windows and Linux servers; perform patching and updates.
• Develop scripts to automate tasks and improve efficiency.
• Establish backup and disaster recovery procedures; conduct system audits.
• Monitor system health with tools like Zabbix and Nagios; maintain SOPs.
• Participate in on-call rotation, including occasional weekends.

Skills

L1/L2 support

Windows/Linux servers

PowerShell

Cloud platforms AWS/Azure/GCP

Education

Bachelor's degree in Computer Science

Master's preferred

Job description

Job Title: IT Support Specialist
Position Type: Contract (12 months)
Location: San Diego, CA
Salary Rate: $30–$40 per hour (USD)
Job ID#:#168993
Job Description:Company is seeking a passionate and experienced IT Support Engineer II to join our San Diego office. This role sits at the intersection of IT support, infrastructure, and cloud operations, ensuring reliable, secure, and efficient IT services for internal stakeholders across global teams. You will play a key role in end-user support, infrastructure management, and automation — helping drive operational excellence and supporting company's rapid business growth across the Americas, Europe, and APAC. This position reports to the IT Manager.

Responsibilities:

• Provide L1/L2 support for endpoints including desktops, laptops, mobile devices (Android/iOS), and Zebra printers
• Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools and workflows
• Design, implement, and maintain scalable and secure IT infrastructure including LAN/WAN, VPNs, firewalls, routers, switches, and wireless access points
• Deploy and manage physical, virtual, and cloud server environments (AWS, Azure, or GCP)
• Administer Windows and Linux servers and perform patch management and system updates
• Develop and maintain scripts (PowerShell, Python, etc.) to automate repetitive tasks and improve operational efficiency
• Develop, test, and maintain backup and disaster recovery procedures
• Conduct regular system audits, vulnerability assessments, and monitor system health via tools such as Zabbix and Nagios
• Create and maintain knowledge base documentation, troubleshooting procedures, and SOPs
• Participate in on-call rotation, including occasional weekend support

Requirements:

• Bachelor's degree in Computer Science or related field (Master's preferred)
• 1+ years of professional experience in IT Support and IT Operations
• Strong knowledge of ITIL frameworks including Incident, Problem, Change, and Service Level Management
• Hands-on experience with cloud platforms (AWS, Azure, or GCP)
• Strong scripting skills in PowerShell, Python, or equivalent
• Experience with networking, system administration, and troubleshooting
• Experience with Agile/Scrum project management methodologies preferred
• Fluent in written and spoken English and Mandarin Chinese (both required)

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.