Desktop Support Technician

A3 Solutions, Inc.; Batesville (MS, AR); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a dynamic team as a Desktop Support Technician, where you will play a crucial role in maintaining and supporting computer systems in an enterprise environment. This position involves direct interaction with end users, ensuring they receive top-notch support for Windows OS and Microsoft Office Suite. You will be responsible for troubleshooting, repairing hardware, and providing excellent customer service. If you're passionate about technology and enjoy helping others, this role offers a fantastic opportunity to grow your skills in a supportive and fast-paced setting.

Qualifications

• Experience in supporting Windows OS and Microsoft Office Suite.
• Strong troubleshooting and customer service skills.

Responsibilities

• Maintains and repairs computer systems and peripherals.
• Provides desktop and network support to end users.
• Documents and upgrades hardware and software systems.

Skills

Windows OS

Microsoft Office Suite

Customer Service

Networking

Troubleshooting

Imaging

Education

High School Diploma

Industry Certifications (CompTIA, Microsoft, Cisco)

Tools

Hardware Components

Software Packages

Job description

Desktop Support Technician

Supports Windows OS and Microsoft Office Suite in an enterprise environment with direct interaction with end users.

Preferred Industry Certifications: CompTIA, Microsoft, Cisco, DELL, etc.

1. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals.
2. Provides desktop and network support.
3. Sets up, configures, and adds hardware components.
4. Assists Corporate Desk Side Support technicians with large IMACs.
5. Documents, maintains, upgrades, or replaces hardware and software systems.
6. Supports and maintains user account information, including rights, security, and system groups.
7. Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
8. Determines and recommends products or services that best fit customer needs.
9. Performs imaging and image recovery.
10. Experience with break/fix repairs on desktops and laptops.
11. Installs and reinstalls various software packages and updates.
12. Supports WiFi and VPN connections, including wireless devices.
13. Provides excellent customer service skills.