Desktop Support Technician

Cynet Systems Inc; Madisonville (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer service and technical support across the organization. In this role, you will be responsible for installing, deploying, and maintaining hardware and software while providing exceptional service to both internal and external users. Your expertise in troubleshooting and customer communication will be essential as you work independently and collaboratively to ensure efficient operations. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 4+ years of technical support experience or equivalent.
• Experience with hardware deployment and maintenance.

Responsibilities

• Provide customer service support to internal users and external customers.
• Install, deploy, troubleshoot, and maintain hardware and software.

Skills

Customer Service

Technical Support

Troubleshooting

Communication Skills

Self-Directed Learning

Education

Associate Degree in Relevant Field

6+ Years of Technical Support Experience

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

Job Description:

Responsibilities :

• Provide customer service support to both internal users, external customers, and vendors.
• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
• Maintains detailed and accurate records in workload management, asset management, and administrative applications.
• Provides tier I and II support in all areas of the organizational service portfolio.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership.
• Accurately follows documentation and checklists to ensure efficiency and consistency.
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
• Self-directed once assigned work and functions with considerable independence.
• Shows an interest in learning more advanced aspects of the functional skills.
• Actively maintains a level of self-study related to technology and customer service.
• Able to communicate with the customer in non-technical terms so the users can understand.

Qualifications:

• Associate degree in relevant field with 4+ years technical support experience.
• 6+ years of technical support experience in lieu of a degree.
• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts.
• Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.