Desktop Support Technician

TEKsystems; Pendleton (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to provide essential on-site technical support. This role involves managing IT equipment, providing audio/visual support, and ensuring smooth operations in a professional environment. The ideal candidate will have a strong technical background, excellent communication skills, and a collaborative spirit. If you're passionate about technology and thrive in fast-paced settings, this opportunity offers a chance to make a significant impact while working closely with a dynamic team. Join a company that values your contributions and offers a range of benefits to support your well-being and career growth.

Benefits

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Vacation or Sick Leave

Qualifications

• 2+ years of IT experience with hands-on technical skills.
• Strong written and verbal communication skills are essential.
• Self-motivated with excellent problem-solving abilities.

Responsibilities

• Provide on-site technical support for employees.
• Manage tickets in ServiceNow ensuring timely resolutions.
• Deploy and maintain PCs, printers, and network devices.

Skills

Technical Support

Network Troubleshooting

Audio/Visual Support

PC Support

Inventory Management

Problem-Solving

Collaboration

Education

Bachelor's Degree in Computer Science

Equivalent Work Experience

Tools

ServiceNow

Job description

*Position Summary:* The Desktop Support Technician is responsible for providing on-site, in-person technical support to employees in a professional environment. This role involves creating and managing tickets in ServiceNow, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The Desktop Support Technician will also deploy and support IT audio/video equipment in conference rooms, execute tasks required for ongoing project deployments, and provide on-call/after-hours support for critical issues.

*Responsibilities:*

* Provide on-site, in-person technical support to employees, including Company Leadership.
* Create and manage tickets in ServiceNow, ensuring timely resolution based on contracted SLAs.
* Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers).
* Maintain computer rooms and network closets according to company standards.
* Maintain accurate inventory of all equipment in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
* Deploy and support (IT) audio/video equipment in conference rooms. Support business video events as needed.
* Execute assigned tasks required to support ongoing project deployments.
* Provide on-call P1/P2 support, rotating after-hours support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
*Requirements:*

* At least 2 years of IT experience (5+ years preferred), resulting in technical skills with network, audio/visual, PC support, and other IT technical infrastructure hands-on skills.
* Must be professional in demeanor and adhere to site-specific dress code policies.
* Must be a strong collaborator with excellent written and verbal communication skills.
* Excellent problem-solving skills and the ability to work in a fast-moving environment.
* Self-motivated and driven to achieve quality results.
* Team player with the ability to quickly learn new skills.
*Preferred:*

* Bachelor's degree in computer science or related field, or equivalent work experience.
*Additional Information:*

* This position requires on-site work at the company's location.
* Schedule is Monday-Friday 8am-5pm/8am-430pm, determined by length of lunch break.
* Active Driver's License & reliable transportation required.
*Pay and Benefits*
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Pendleton,SC.
*Application Deadline*
This position is anticipated to close on May 21, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.