Desktop Support Technician for Wauwatosa, WI

Novia Infotech; Wauwatosa (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in Wauwatosa is seeking a Desktop Support Technician to provide essential IT support. The successful candidate will focus on refreshing PCs, managing user accounts, and ensuring smooth operations for all staff. This role requires strong troubleshooting skills and a background in corporate IT support. If you have experience in desktop support and are ready to contribute to a dynamic team, we encourage you to apply.

Qualifications

• 6 months to 5 years of desktop support experience.
• Relevant education in corporate IT support.

Responsibilities

• Provide first-level support for IT-related issues.
• Support PC hardware/software and manage user accounts.
• Document incidents in a ticketing system.

Skills

Desktop Support

Troubleshooting

Customer Support

Education

Associate Degree

IT Training

Tools

Windows 10

Office 365

Active Directory

Job description

Position: Desktop Support Technician

Location: Wauwatosa, WI (100% Onsite)

Duration: 6+ Months

Job Type: W2

Interview: Web-based (Camera On)

Note: Only current Wisconsin residents or those willing to relocate at their own expense will be considered.

Role Overview

We're seeking a Desktop Support Technician to provide first-level support for IT-related issues. This role focuses on refreshing PCs as part of the asset lifecycle program and ensuring smooth operations for employees, contractors, and vendors.

Responsibilities

• Support PC hardware/software (Windows 10, Office 365, enterprise apps)
• Install/maintain operating systems and images
• Set up and troubleshoot peripherals and smartphones
• Manage user accounts, printing issues, and connectivity
• Document incidents/requests in a ticketing system
• Prioritize and escalate support based on impact
• Participate in on-call rotation and special projects
  
  

Required Skills

• 6 months to 5 years of desktop support experience
• Corporate IT support (or relevant education)
• Device deployment and hardware troubleshooting
• Associate degree or IT training
  
  

Preferred Skills

• Printer, workstation, and peripheral support
• Knowledge of Microsoft Active Directory / Azure AD
• Familiarity with client/server environments
• Experience with Windows OS and Microsoft Office
• A+ Certification (if applicable)
  
  

please share your resume to [e-mail].