Desktop Support Technician

California Jobs; Riverside (CA); On-site; USD 61,000 - 95,000; Full time

Job summary

A leading university is seeking a Desktop Support Technician to provide comprehensive technical support within a higher education setting. The role demands strong communication, a service-oriented approach, and the ability to assist with hardware and software issues promptly.

Qualifications

• Minimum 2 years of relevant experience.
• Knowledge of networking protocols such as DHCP, TCP/IP.
• Experience in technical training and support.

Responsibilities

• Provide high-level technical support to students, staff, and faculty.
• Manage hardware/software deployment and support.
• Document system requirements and ensure timely support.

Skills

Communication

Technical Support

Troubleshooting

Documentation

Interpersonal Skills

Education

Bachelor’s degree in a related field

Job description

Desktop Support Technician Job ID: Location: Main Campus - UCR

Schedule:

8AM - 5PM

Category:

Information Technology

Salary:

$61,784 - $94,064

Full/Part Time:

Full-time(100%)

Organization:

Info Technology Solutions

Department:

Lily Barger

Application Deadline:

Open Until Filled

Position Description:

The Desktop Support Technician will provide high-level technical support to students, staff, and faculty, including hardware and software installation, diagnosis, and repair. The role requires excellent communication skills, a customer service focus, and the ability to work collaboratively within a higher education environment. Responsibilities include supporting hardware and software issues, documenting system requirements, managing hardware/software deployment, and ensuring timely support via call and ticket queues.

Requirements:

• Bachelor’s degree in a related field or equivalent experience
• Minimum of 2 years of relevant experience
• Experience in technical training and broad technical support
• Knowledge of networking protocols such as DHCP, TCP/IP
• Ability to troubleshoot complex technical issues
• Excellent documentation and communication skills
• Interpersonal skills for working with diverse campus community

Preferred Qualifications:

• 5+ years of experience
• CA Driver's License
• ITIL Foundation or HDI Support Analyst certifications
• Knowledge of university’s business processes and security standards
• Experience providing customer service in a university setting

Additional Information:

This position requires on-site work, occasional travel, and background checks. UC Riverside is committed to diversity and equal opportunity employment.