Desktop Support Technician L2 US

Excis Compliance; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

A leading technology company is seeking a Desktop Support Technician L2 to deliver exceptional hardware and software support. In this full-time role based in New York, you will work in a dynamic environment supporting users across multiple locations. The ideal candidate is organized, customer-focused, and has 3–5 years of relevant IT support experience.

Qualifications

• 3–5 years of experience in IT support roles.
• Outstanding customer service and interpersonal communication skills.
• Ability to lift and move equipment up to 50 lbs.

Responsibilities

• Provide onsite and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices.
• Manage hardware refreshes and monitor service requests.

Skills

Proficiency with Windows 10

Proficiency with macOS

Microsoft Office Suite

Customer Service

Organizational Skills

Multitasking Abilities

Job description

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Job Title: Desktop Support Technician

Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)

Job Type: Full-Time

We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.

Key Responsibilities

• Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices
• Manage hardware refreshes, warranty repairs, and equipment redeployment
• Handle printer installation, configuration, and break/fix support
• Oversee inventory, asset tagging, and depot operations
• Coordinate equipment shipments, returns, and asset reclaim
• Support executive/VIP users and perform AV system health checks
• Provide walk-up support and assist with onboarding new hires
• Maintain asset management systems and provide weekly inventory/outflow reports
• Collaborate with external vendors for hardware repairs and field dispatch
• Ensure all service requests and incidents are tracked and resolved in a timely manner
• Maintain compliance with internal standards and policies
  
  

Requirements

Required Qualifications:

• 3–5 years of experience in IT support roles
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
• Imaging and deploying Windows OS
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
• Experience supporting networked printers and AV systems
• Familiarity with asset management and inventory tracking
• Outstanding customer service and interpersonal communication skills
• Strong organizational and multitasking abilities
• Ability to lift and move equipment up to 50 lbs
• Must have a valid driver’s license and access to a personal vehicle
  
  

Preferred Qualifications

• Experience in automotive manufacturing industry preferred
• MCP and/or A+ Certifications
• Experience in a help desk or call center environment
• Skilled in spreadsheet and reporting tools
• Strong written documentation and reporting abilities
• Experience supporting executive-level users
  
  

Benefits

Why Join Us?

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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