Desktop Support Technician

Charles Schwab Corporation; Omaha (NE); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading financial service provider seeks a Technical Support Specialist to ensure high-quality service at the Omaha Service Center. This role involves hands-on technical support and effective problem-solving to enhance customer satisfaction and employee productivity in a dynamic environment.

Qualifications

• Exceptional customer service skills required.
• Experience in service desk or technical support environment.
• Proficiency in supporting end-user computing devices.

Responsibilities

• Provide prompt and effective support to Omaha Service Center.
• Ensure smooth daily operations and quick issue resolution.
• Collaborate with tech bar and support business teams.

Skills

Customer Service

Communication

Technical Support

Tools

Microsoft Office

CRM

VPN

Citrix

MDM

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.

The Omaha Onsite support team ensures smooth daily operations and prompt issue resolution at the Service Center and Retail Branch Locations. Our mission is to provide high-quality service that boosts employee productivity and keeps customers satisfied. This role offers a chance to join a team that challenges norms and directly impacts business performance.Duties and Responsibilities• Provide prompt and effective support to Omaha Service Center and Retail Branch Locations.• Ensure smooth daily operations and quick issue resolution.• Maintain high service standards and meet business SLAs.• Collaborate with the tech bar and support business teams.• Hands-on troubleshooting and technical support.

What you have

Required Qualifications:

• Exceptional customer service skills• Proven verbal and written communication skills• Demonstrated experience working in a service desk, desktop support, or technology support environment• Proficiency with technology, tools, and processes that support your work• Solid experience with hands-on technical support for end-user computing devices• Experience supporting users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)

Preferred Qualifications:

Diagnosing and troubleshooting moderate to complex technical issues.• Responding to diverse technical issues to isolate and fix software or desktop application problems.• Interacting with individual contributors, managers, and clients at high levels.• Explaining complicated information to end users in a clear manner.• Identifying and reporting design, reliability, and maintenance issues, and assisting with their resolution.• Resolving complex problems escalated from NSD.• Analyzing multiple problems to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward.• Using best practices and business knowledge to enhance products or services.• Managing projects with team members and participating in cross-functional projects.• Influencing the quality, efficiency, and effectiveness of the function.