Desktop Support Engineer

Infosys; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Infosys is seeking a Desktop Support Engineer to troubleshoot hardware and software issues and maintain optimal performance of desktops and laptops. The role requires strong communication skills and at least 2 years of IT experience. Successful candidates will work in a global delivery environment and must be located within commuting distance of Omaha or willing to relocate.

Qualifications

• 2 years of Information Technology experience required.
• Strong end user desk-side experience.
• Experience with OS deployments and configurations.

Responsibilities

• Troubleshoot hardware and software issues on desktops and laptops.
• Administer desktop applications and tech refresh.
• Ensure meeting support and respect SLAs.

Skills

Troubleshooting

Customer Service

Hardware Maintenance

Operating Systems

ITIL

Education

Bachelor’s degree or foreign equivalent

Tools

MS Office Suite

Job description

Job Description

Infosys is seeking Desktop Support Engineer with experience in troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.

Required Qualifications:

• Candidate must be located within commuting distance of Omaha, NE or bewilling to relocate to these areas. Thisposition may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2years of Information Technology experience
• At least 2 years of Strong end user desk side experience.
• Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
• Experience in hardware troubleshooting skills – replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

• Excellent communication skills.
• Good knowledge of MS Office suite.
• Exposure to End User Computing support model.
• Ability to quickly grasp user’s technical aspects.
• Relationship building with the customer and stakeholders.
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

USA

State / Region / Province

Nebraska

Work Location

Omaha, NE

Interest Group

Infosys Limited

Domain

Infrastructure

Skillset

Technology|Infrastructure-Contact Center|DeskSideSupport(DSS) and GlobalHelpDesk(GHD), Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Company

ITL USA

Role Designation

834ATCALUS Technology Analyst