Desktop Support Technician II - Executive Support

Early Warning®; New York (NY); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to join their team. This role involves troubleshooting complex technical issues, providing exceptional customer service, and supporting executive leadership. If you're passionate about technology and enjoy helping others, this position offers a unique opportunity to work in a dynamic environment with a hybrid work model. You'll be part of a team that values collaboration and innovation while ensuring the smooth operation of IT services. Join us and make a difference in the financial sector!

Benefits

Healthcare

401(k)

Paid Time Off

Parental Leave

Family Planning Support

Qualifications

• 2+ years in desktop support or similar IT experience.
• Experience with troubleshooting WAN/LAN and VPN.
• Proficiency in Microsoft Active Directory and user management.

Responsibilities

• Troubleshoot and resolve technical issues for end-users.
• Support two-factor token systems and iPhone/MiFi.
• Administer Active Directory and maintain user accounts.

Skills

Desktop Support

Troubleshooting WAN/LAN

Microsoft Active Directory

Customer Service

Windows 10

Microsoft Exchange

Office Suite

Problem-solving

Interpersonal Skills

Organizational Skills

Education

High School Diploma or GED

Job description

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with solutions like Zelle, Paze℠, and more. As a trusted payments partner, we collaborate with thousands of institutions to increase access to financial services and safeguard transactions for millions of consumers and small businesses.

Positions are available in Scottsdale, San Francisco, Chicago, or New York, following a hybrid work model to foster collaboration.

Candidates must be eligible to work in the U.S. without employer sponsorship at the time of hire.

Overall Purpose:

Under minimal supervision, troubleshoot moderately complex technical issues and coordinate their resolution.

Essential Functions:

1. Identify, research, and resolve level two issues requiring deeper technical knowledge.
2. Support two-factor token systems.
3. Assist with iPhone and MiFi support.
4. Participate in onboarding new employees/contractors from a technical perspective.
5. Utilize a ticketing system efficiently, maintaining current and detailed dispositions.
6. Administer and maintain Active Directory users and groups.
7. Assist in installing and maintaining workstation and printer infrastructure.
8. Respond to information security events related to user privileges.
9. Troubleshoot end-user compute devices' connectivity issues.
10. Coordinate with IT teams to ensure timely problem resolution.
11. Provide after-hours on-call support.
12. Communicate effectively and courteously with end users during problem resolution.
13. Create documentation for processes and procedures for IT use.
14. Support risk management and data/system confidentiality.
15. Stay current with industry technologies and trends.
16. Complete tasks accurately and promptly, delivering excellent customer service.
17. Perform other duties as assigned by supervisors.

Area of Focus: Executive Support

• Support conference room and A/V solutions.
• Provide primary support for executive leadership.

Minimum Qualifications:

• High school diploma or GED required.
• At least 2 years supporting customers as a desktop support technician or similar IT experience.
• Experience with first-level troubleshooting of WAN/LAN, VPN, and desktops for a minimum of 2 years.
• At least 1 year experience with Microsoft Active Directory and user account management.
• Knowledge of telephony infrastructure and administration.
• Proficiency in Windows 10, Microsoft Exchange, Office Suite, and software installations.
• Understanding of Microsoft Network Infrastructure and architecture.
• Strong attention to detail and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to build professional relationships and work independently under pressure.
• Strong organizational skills to manage multiple projects.
• Must be a US citizen or US national and pass background and drug screening.

Physical Requirements:

Work primarily in an office environment, involving sitting, standing, walking, and lifting up to 50 pounds. Must have visual acuity and dexterity for handling documents and equipment. Ability to communicate effectively is essential.

Compensation and Benefits:

In New York, NY, the pay range is $31.25 - $40.87/hour. Candidates are eligible for bonuses and benefits, including healthcare, 401(k), paid time off, parental leave, and family planning support. Visit our Benefits page for details.

Equal Opportunity Statement:

Early Warning Services is committed to diversity and equal opportunity in employment, hiring, and promotion practices, regardless of race, gender, age, or other protected categories. We participate in E-Verify to confirm employment eligibility.